PRTG - Event Mgmt Connector Instance Error
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07-22-2024 06:54 AM
Hi everyone,
This is my first post on the community, looking for guidance and assistance.
I have a Personal Development Instance where I'm trying to configure an Event Mgmt Connector using PRTG v2 API but I'm getting the following error when testing the connector:
Connection test failed: TypeError: Cannot convert null to an object.
Attaching Connector Configuration and Error Message screenshots.
Already tested API successfully in Postman (attaching screenshots).
I also simulated an event thru Mid Server successfully (attached).
The item that calls my attention is the Date Time format coming from API (2024-06-18T20:51:43Z). I already tried updating the date_format in the connector to "yyyy-mm-ddThh:mm:ssZ" with no luck. I changed the date time in PRTG but API still returns the mentioned format.
Any guidance would be greatly appreciated.
Thanks
Martin
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12-07-2024 07:27 PM
Hi Martian,
I successfully connected to PRTG using HTTP, but HTTPS is giving me trouble. Even though HTTPS calls to PRTG return 200 OK in Postman, the ServiceNow instance fails to connect, showing this error:
Connection test failed: TypeError: Cannot convert null to an object.
I suspect the issue might be related to SSL/TLS certificates. Have you faced this or found a solution?
Thanks!
Shubham Khaire