PRTG integration is not working.

[shital6]

Hello Team,

I am working for PRTG integration with event management . my connection is successful but i am unable to see event in em_events table.

I have already gone through the KB "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0759382".

Kindly suggest or give guidance where all other configurations i can check to solve this issue

Thank you in Advance! 

[Rahul Priyadars]

Can u post the Connector Configuration Screen Shot Please.

Regards

RP

[shital6]

It is working now. 

I have another question now . for PRTG client is having around 5 PRTG servers for monitoring. 

Now the question is how to configure this connection. 

can we create 5 pull connector for different 5 PRTG servers? it is best practice to do this? or should we think about the Scripted Rest API?

Thank you in Advance for guidance on this question.

[Prabu Velayutha]

Hi @shital6 

You can create different 5 pull connector instance for each server, this the best option to pull events to event table with minimal configuration. 

Scripted Rest API is for Inbound integration to Servicenow, It would need configuration on the PRTG end as well to post using the Servicenow scripted rest API I'm not sure. 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers!

[shital6]

Hello Team,

We have a requirement of PRTG integration with servicenow event management .

we have configured the passhash and username in basic auth credentilas, but when we are doing the test connector we are getting below error.

We have tried with API key as well and still facing an issue.

 we did test with API Call as like below and it is returing the result but now able to make this connection succesful. 

https://*****.****.com/api/table.json?filter_dstart=2023-08-8-01-00-00&filter_dend=2023-09-10-03-00-...

EVENTS
-------------------------------------------------------------

RESPONSE ERROR : < Code - undefined > < Message - undefined > < Description - undefined >
REQUEST ERROR : Method failed: (/api/table.xml) with code: 404

Looking for help in this, kindly let me know your valuable suggestions.

Thank you in Advance