PRTG integration with eventmangment

[shital6]

Hello Team,

We have a requirement of PRTG integration with servicenow event management .

we have configured the passhash and username in basic auth credentilas, but when we are doing the test connector we are getting below error.

We have tried with API key as well and still facing an issue.

 we did test with API Call as like below and it is returing the result but now able to make this connection succesful. 

https://*****.****.com/api/table.json?filter_dstart=2023-08-8-01-00-00&filter_dend=2023-09-10-03-00-...

EVENTS
-------------------------------------------------------------

RESPONSE ERROR : < Code - undefined > < Message - undefined > < Description - undefined >
REQUEST ERROR : Method failed: (/api/table.xml) with code: 404

Looking for help in this, kindly let me know your valuable suggestions.

Thank you in Advance

[Siddartha B3]

Hi ,

The 404 error means that the connector was unable to find the resource that it was looking for. There are a few possible reasons for this:

1.The URL that you are using is incorrect.
2.The credentials that you are using are incorrect.
3.The PRTG server is not configured to allow connections from the ServiceNow instance.

To troubleshoot this issue, you can try the following:

Verify the URL that you are using. The URL should be the URL of the PRTG API, which is typically https://<prtg_server>/api/.
Verify the credentials that you are using. The username and password should be the credentials that you use to log in to the PRTG server.
Check the PRTG server configuration to make sure that it is configured to allow connections from the ServiceNow instance.
If you are still having problems, you can contact the PRTG support team for help.

Here are some additional things to consider:

The PRTG server may be using a firewall that is blocking connections from the ServiceNow instance.
The PRTG server may be using a proxy server that is blocking connections from the ServiceNow instance.
The ServiceNow instance may be using a firewall that is blocking connections from the PRTG server.
The ServiceNow instance may be using a proxy server that is blocking connections from the PRTG server.

Please check the links provided below:
https://docs.servicenow.com/en-US/bundle/vancouver-it-operations-management/page/product/event-manag...

https://www.servicenow.com/community/itom-forum/servicenow-integration-with-prtg/m-p/976425

I hope this helps!
Regards,
Siddartha

[Pranita Bahugun]

Hi @Siddartha B3 ,

I am configuring PRTG OOB Integration in ServiceNow

Can you please let me know where the URL is used in OOB PRTG - ServiceNow Integration?

1. Verify the URL that you are using. The URL should be the URL of the PRTG API, which is typically https://<prtg_server>/api/.

Thanks,

Pranita Bahuguni

[Dylanbirch]

Dear [User], Thank you for reaching out regarding the integration of PRTG with ServiceNow event management. I understand that you have configured the passhash and username in basic auth credentials, but are encountering an error during the test connector. You mentioned that you have also tried using an API key, but the issue persists. Based on the information provided, it seems that you have successfully tested the API call and received a response. However, you are unable to establish a successful connection. The error message indicates a "404 Method failed" code. To troubleshoot this issue, I recommend checking the API endpoint URL and ensuring that it is correct. Additionally, verify that the required parameters are correctly formatted and that the necessary permissions are granted for the integration. If the issue persists, please provide more details about the steps you have taken and any additional error messages received. This will help us further investigate and provide you with valuable suggestions. Thank you for your cooperation.

Best regards,

EZDriveMA

[Rahul Priyadars]

(1) So when u configured the PRTG Connector which will Pull the Data - What error you are getting?

(2) I see the end Point URL ..its Seems Service Now is Consuming PRTG end point for Ingesting   PRTG Data.

Seems some error in end Point as seems - Method failed: (/api/table.xml) with code: 404

what happens when you try same with POSTMAN?

Regards

RP