"My groups work" filter
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‎08-29-2016 07:01 AM
Hello,
Our service desk department wants to see on the "My groups work" tab all the unassigned incidents, tasks but not the resolved ones. I have applied this filter(see below print screen)
If i try to add another condition(Incident state-> is not->Resolved) the tasks disappear.
Do you have any ideas how to set the filter so they can see all the incidents and all the task but bot the resolved incidents?
Thanks,
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Service Mapping

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‎08-29-2016 07:29 AM
Are you adding the Resolved condition as an AND or an OR?
Can you show us the condition that is not working?

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‎08-29-2016 07:32 AM

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‎08-29-2016 07:30 AM
Use State <is not one of > <your choices>

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‎08-29-2016 07:33 AM
Darn it - typing at the same time again.