My client has installed ACC (Agent Client Collector) on infra devices and also using ACC-M for monitoring them. Now they want to integrate below command output for all CPU and Memory related alerts. This will help them to identify why this alert is g...
My client has installed ACC (Agent Client Collector) on infra devices and also using ACC-M for monitoring them. Now they want to remove the buffer/cache while calculating Memory usage threshold and generate the alerts based on this (on all Linux serv...
Hi All,We are using name and environment as one of the identifier entry for server class. I am in the process of using the name and environment values for CI binding. The problem what I am facing is, if environment contains the value of 'Preprod' the...
Hi CommunityWhen reviewing skipped records and wanting to process as revert to base system, could you simply choose the resolution as "reviewed and reverted" or do you need to conduct the process via the UI Action in order for servicenow to revert ba...
Hi All, I am working to implement top-down pattern based Service Mapping by taking one Application service as an example to see how Service Mapping is getting created. I have provided the required entry points and tried to run the service mapping di...
Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...
When we have incidents that happen at one of our data centers, the big question our organization needs to know is what applications are impacted by the outage. We have quite a bit of our service mapping done and discovery is auto populating the loca...
Hello friends, I'm struggling with a challenge here, we have ServiceNow Discovery and SolarWinds importing server information into the CMDB.I deactivated the IP Address from Identification Rule as it doesn't make any sense to use it, an IP may be ass...
I am working on the Maintenace rules logic to apply MM if a user raises a Change with affected CI's . I have tried the selected the CIs Affected[task_ci] table but I am not able to see all the below fileds to choose the filter condition .. I can only...
I have 2 rogue details tabs I can't close in the Service Operations Workspace. I deleted these 2 test incidents while they were on-hold, but now I can't close the tabs via close all tabs option or clicking on them. lose all tabs
I'm looking for the API documentation for SNC.ImpactManager(), particularly the implementation of getCisInActiveChangeWindow() How does this calculate the CIs to return?
Hi All,We have configured AWS credentialess assume role-based discovery in our environment using the master account.We are able to discover the VM instances for the AWS sub accounts but when we started validating with the AWS cloud team, we find that...
While I try to activate the plugin, I get a mail stating that 'Plugin was not activated'. What is the fix for this ?
Hi All, I am getting the above error, when I am trying to insert record into the custom tables extended from the Business Service(cmdb_ci_service) table. I have found the solution of updating Show counter in Number maintenance. But my doubt is, why i...
This one is still baffling me. The error while service mapping:The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_websphere). There is a containment rule for this CI type and a pattern which is associated with t...
