What is the best way to set a custom field on the cmdb_ci table based on the processed mid server? I am leaning towards setting a "Set Parameter Value" step at the discovery pattern. Are there any other ideas? I cannot do a business rule, it has to b...
Hi All,we wanted to automate the de duplication tasks, so we wanted to create de-duplicate template for remediate duplicate tasks if windows server and Hyper V server having same name.
https://dev292236.service-now.com/esc?id=sc_cat_item&sys_id=7198552237b1300054b6a3549dbe5dea i want to change the id. i want catalog item should be open in another id. is it possible n employee center
Hello Community, I am looking to implement a solution for automatically discovering FSx for NetApp ONTAP file systems within AWS whenever they are created, updated, or deleted, and subsequently auto-updating this information in the CMDB tables that a...
Hi All, I have requirement that in Incident table if channel is phone, Category is hardware / software and sub category is Email/IP address then record must be updated successfully Otherwise it should through error response. Please help me with the ...
Hi All,I recently configured a mid server in Azure (Azure registration was done earlier to discover cloud resources). I am looking to discover CIs using IP based discovery within Azure.I just ran manual discovery on one of the Azure subnets and it di...
Hi All, How can i restrict the users or hide the New button for specific users or role, so they do not create the Change schedules?
Hi all,As the standard ACC discovery lacks retrieving version information from e.g. MS SQL server instances, we want to try to go enable Pattern Based discovery by the ACC. Has anyone tried this before, and are there any how to guides available? Or a...
Hello Everyone, When customer tries Linux Discovery using Sudo right, They found the content of TCP connection is empty on their host. All other information like 'running process' , 'installed software' properly retrieved. Anyone can advise what cou...
I've installed and configured test MID server and a ACC agent, enabled "Linux* and PostgreSQL*" policies.MID server and ACC agent are "green" in ServiceNow, discovery works, Linux & PostgreSQL instance configuration items have been discovered success...
Hi All,I am getting 422 service error while using PUT method on Rest API explorer for incident table.I have the below script in Scripted REST Resource table for the API definition. What should I make changes to get 200 success response to update th...
Getting the above error when running discovery for a Windows server. We have verified the Windows password and the firewall team insists that nothing is being blocked between the MID server and the target server. However, we ARE able to properly dis...
Hi Team , We have integrated Service now with one of the automation tool, during incident creation through automation when the CI is not found in CMDB table it currently creates the new Ghost CI record in the CMDB table , We need to build a solution ...
コミュニティ参加者の皆さま お世話になっております。 Discovery機能の利用におけるMIDサーバパラメータの活用方法に関してご質問をさせていただきたいです。下記5種類のMIDサーバパラメータをデフォルト値から変更し、活用されている方はいらっしゃいますか？もしいらっしゃる場合は、どのような課題を解決するためにどのパラメータをどう変更された等のユースケースを可能な範囲でご教示いただけませんでしょうか。＃Servicenow公式ドキュメントから読み解くことが難しい各パラメータの活用ユースケースを...
I am working on manually mapping application services within our CMDB since Service Mapping is not currently deployed in our instance. Our application services are currently stored in the cmdb_ci_service_auto table, and we want to ensure proper CI As...
