Hi All,We are implementing ACC discovery throught SCCM.We deployed ACC agent from SCCM on ALL systems successfuly and they are discovered and reflecting in servicenow, but some systems are not reflecting in servicenow because I observed the ACC is in...
Hi, We are about to place ACC visibility for Linux machines, During the set up after installing the ACC-F we are facing the error below "2024-12-10T12:56:14.34 [ERROR] [agent] [tls: failed to verify certificate: x509: cannot validate certificate for ...
Hi,I have a question: is it possible to find the edition of all installed software using Agent Client Collector - Visibility? From what I’ve read, not all software editions are discovered automatically. I need to determine the edition of all installe...
Hi All, I have a requirement to understand the logic of having multiple ip addresses that are related to a CI, to be populated in cmdb_ci_ip_address table?for eg : I am looking for a valid reason why should i keep 6 IPs for a single CI in this table ...
Hello,1. Is IP Discovery of CIs in GCP/AWS using a MID server in Azure possible?2. If yes, are there any specific prerequisites for this scenario?3. Is there any challenges/security concerns?
Hi all, We are using the Qualys Service Graph connector on top of discovery to augment our CMDB CIs, specifically windows servers and the underlying VMs.However I have noticed recently that it has started to create duplicate virtual machines that hav...
Hi, We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...
I have created a script for an inbound action but it doesn't work for some reason. I sent an email from my personal email not in the system to the inbound action email. Trying to use a catalog with the sys id and assign requested for as Guest. Is thi...
Hi, I am on Fuji version. My question is what is the purpose of the "Attributes" field on the Discovery IP Range form (related list on Discovery Schedule form)? Thanks for your input!
After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and vali...
I am implementing Service Mapping for few sets of application services. Few of applications are deployed on Azure PAAS, and we do have Azure cloud discovery running.I have the entry point URL, but I don't know the underlying host. If I ask applicatio...
Hi All, I am having difficulty in understanding why the Virtual Machine Instance [cmdb_ci_vm_instance] CI class is categorized under Servers in the ITOM Licensing Category. Due to this, our ITOM license count has gone up. Has anyone faced a similar ...
I want to install a MID server on Windows.During the installation, I set Use Proxy to TRUE.The documentation states that the following should be done when Use Proxy is set to TRUE. The MID Server can bypass proxy servers whose DNS/IP address is liste...
I am getting the below error on the Task: Create iTunes Discovery Pattern (Part 2), How can I fix this errorIdentification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the result...
Hi, we use Databricks in Azure and it creates a large number of the VM's and corresponding resources (disks, NIC's etc) every day, that live for a couple of hours only and then get terminated and deleted from azure, that generates a lot of "noise" in...
