"This service is empty. Add some entrypoints on the service form" error when creating Mapped Application Service and Entry Point by script

[Omar MOUMEN]

Hi,

I'm trying to create by code (Not with UI) a Mapped Application Service and its Entry Point using a Script-Background. All the records are well inserted in the corresponding tables (cmdb_ci_service_discovered, cmdb_ci_endpoint_http, sa_m2m_service_entry_point, and svc_ci_assoc); I check them by UI BUT the View Map show an Error (see attached screenshot).

SCRIPT-BACKGROUND:

var grDiscServ = new GlideRecord('cmdb_ci_service_discovered');       

        grDiscServ.initialize();

        grDiscServ.name = 'Ticket-Monster';      

        grDiscServ.operational_status = '2';

        grDiscServ.discovery_status = '1';

        grDiscServ.traffic_discovery = false;

        grDiscServ.source = 'Manual';

        grDiscServ.type = '2';      

        grDiscServ.insert();

        var grCCE = new GlideRecord('cmdb_ci_endpoint_http');

        grCCE.initialize();

        grCCE.url = 'http://198.51.100.12/ticket-monster';

        grCCE.protocol = 'http';

        grCCE.host = '198.51.100.12';

        grCCE.ip_address = '198.51.100.12';

        grCCE.port = '80';

        grCCE.discovery_source = 'ServiceWatch';        

        grCCE.insert();

        var grSM2SEP = new GlideRecord('sa_m2m_service_entry_point');

        grSM2SEP.initialize();

        grSM2SEP.cmdb_ci_endpoint = grCCE.sys_id;

        grSM2SEP.cmdb_ci_service = grDiscServ.sys_id;

        grSM2SEP.insert();      

        var grSCA = new GlideRecord('svc_ci_assoc');

        grSCA.initialize();

        grSCA.setValue('service_id', grDiscServ.sys_id);

        grSCA.setValue('ci_id', grCCE.sys_id);

        grSCA.insert();

        grSCA.initialize();

        grSCA.setValue('service_id', grDiscServ.sys_id);

        grSCA.setValue('ci_id', grDiscServ.sys_id);

        grSCA.insert();

[Omar MOUMEN · Accepted solution]

Steps to automate the service mapping of an Application Service (AS):

- Create the AS record in the Application Service (cmdb_ci_service_auto) table.

- According to the AS Entry Point (EP) type, create a record in the corresponding Endpoint table (cmdb_ci_endpoint_<EP Type>).

- Link the Endpoint record to the AS as an EP in the Entry Point (sa_m2m_service_entry_point) table.

- Reclassify the AS record to the Mapped Application Service (cmdb_ci_service_discovered) table and Populate the Discovered Service. The "Convert to Application Service" UI Action can be very helpful.

- Update the Sa Endpoint Status "sa_endpoint_status" table that the service discovering of the AS start automatically.

[User342536]

Hi Omar,

From Vancouver release, you can use method AddEntryPoint from BusinessServiceManager() API.

Check following doc from developer site:

https://developer.servicenow.com/dev.do#!/reference/api/vancouver/server_legacy/BusinessServiceManag...

Kindest Regards,

RD

[shitalh]

Hello Omar,

Me also trying something like this you have tried , i would like to understand little more on below two points

- Reclassify the AS record to the Mapped Application Service (cmdb_ci_service_discovered) table and Populate the Discovered Service. The "Convert to Application Service" UI Action can be very helpful.

- Update the Sa Endpoint Status "sa_endpoint_status" table that the service discovering of the AS start automatically.

could you please elaborate more on this as in what exactly need to done in this two steps.