Remediation Task - Event Management

Hariharan_A
Mega Guru

‎02-28-2023 04:37 AM

Remediation Task - Event Management

Hariharan_A_1-1677587582655.png

What is the purpose of the em_remediation_task table and how it is being created?

 

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Ryan Zulli
ServiceNow Employee
ServiceNow Employee

‎03-01-2023 05:24 AM

Remediation tasks are created when a remediation flow acts upon the alert (usually from an alert management rule)

SarathP
Tera Contributor

‎03-01-2023 05:40 AM

It will be created automatically if any rule triggers the remediation workflow.

Rahul Priyadars
Giga Sage
Giga Sage

‎03-01-2023 09:10 PM

Have a look at these for more details,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681145

 

https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/event-management/task/...

 

entries are created as a part of Alert Remediation workflow.

 

Regards

RP

 

Marcel Pineda
Tera Contributor

‎05-17-2023 10:13 AM

I ran some tests here with Alert Management rule triggering a workflow X subflow and I noticed that only the workflow creates the Remediation Task.

Is the Remediation task feature being replaced?

If not, how can I trigger creation of a remediation task from a subflow (not workflow)? 

 

Thank you