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‎08-10-2020 03:11 AM
Hi,
With Help the Help Desk being depreciated in Orlando, has anyone seen any information on what may replace it (apart from getting Discovery)?
I've seen on another post a mention that it "will soon be replaced with a new technology (in) coming releases." but can't seem to find any more information online about what the replacement will be - I'm assuming it will be introduced from Quebec onwards.
Thanks.
Solved! Go to Solution.
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‎08-10-2020 05:14 AM
Andy,
If you look in the release notes for Paris you will see this little tidbit:
Help The Help Desk
com.snc.help_the_help_desk
Maintenance mode only. Planned for deprecation in Quebec. This will be replaced by Agent Client Collector.
Essentially ServiceNow has an agent coming out that they talked about a tiny bit in the Paris release notes that I think an official replacement will be found in Quebec. I haven't seen the official replacement but I know a bit about the agent client collector and it's exciting times ahead :). Sorry I don't have any additional information on the specific replacement but I suspect it will be the agent itself.
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‎08-17-2020 02:16 AM
Thanks for that, exactly the information I was looking for.
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‎08-17-2020 03:15 PM
have a look at this blog post as well.. crawl, walk, DISCOVER
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‎02-25-2021 07:24 PM
It looks like you need ITOM license for the Agent Client Collector, is this true? Help the Help Desk was included in the platform
