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Reporting - Direct link URL to incident

emersonmede
Mega Contributor

Hello,

In ServiceNow reporting, in the Incident table, I know I can choose a collumn named SYS ID (inc_sys_id), which together with https://xxx.service-now.com/task.do?sys_id=<Sys id of the Incident>,can create a direct link to that...

My question then is, Is there any known Collumn/Variable/Value in Reporting, in the Incident table (or even in the task table) where I can get the Incident/ Task full URL, without having to rely on the SYS ID?

Thank you

1 REPLY 1

Chaitanya ILCR
Giga Patron

Hi @emersonmede ,

 

no OOB there is nothing like that if you want you can create new field and store the url of the task

 

for reporting you can create a function field and form a URL using sysid and instance url

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya