RuntimeException: SSH authentication failed. Verify that credentials have been correctly defined for host 172.16.38.33. Full Log: -Starting debug session. -Host for IP address 172.16.38.33 found in DB -Debug session started successfully. -Running on

suvro
Mega Sage

‎06-05-2018 01:54 AM

I was trying to run the SaCmdManager on our instance, but it is giving following errors:

 

RuntimeException: SSH authentication failed. Verify that credentials have been correctly defined for host 172.16.38.33.
Full Log:
-Starting debug session.
-Host for IP address 172.16.38.33 found in DB
-Debug session started successfully.
-Running on MID Server TESTMDX
-SSH authentication failed. Verify that credentials have been correctly defined for host 172.16.38.33

How can I change the MID Server it runs on ? We have 5 MID Servers configured, how can I make sure that it runs on particular MID Server?



 

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richardbrounste
ServiceNow Employee
ServiceNow Employee

‎06-05-2018 02:18 AM

The fastest way would be to just pause the 4 MID Servers you don't want it to run on.  If the "SaCmdManager" still does not work, another thing to try is to go into debug mode for a pattern and use the "Run Command" button to execute a command directly on that IP Address.

 

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schwin97
Tera Contributor

‎06-13-2018 05:46 AM

We are seeing the exact same issue when we cloned our production instance down to one of our test instances and then upgraded to Kingston.  I have the mid-server setup for ALL capabilities, ALL applications, and ALL ip ranges.  I also have the mid server setup to use the credentials that should allow logging into the target...

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