I am working on setting up an Inbound Action that kicks off an Incident. I am on EST. If the email that kicks off the Inbound Action is received between M-F 8am-4pm then I want the ticket to be assigned to the ATM Settlement group, if it comes in an...
What are the purposes and/or uses of the table "Key Values" [cmdb_key_value]? Am I free to add ad-hoc entries in this table?
Hello Team, We are getting Correlation IDs is empty on few Cis in computer table. Please help us how to populate the Correlation IDs on empty CIs. Thanks,Raju
Hi All, I have one Variable which is referring to the sys_user table and when that variable is set then i need to auto-populate the users groups in the list collector variable. Please help me to set the groups of user in the list collector variable. ...
We have a integration where element managers are pushing the events to servicenow with same message key, but different Severities and there is only one Associated CI. In such scenarios how can we handle Alert creation and Alert Closure?
We are facing the issue with ServiceNow PagerDuty Integration after Washington DC Upgrade. Any incident creation or update from PagerDuty is not showing up in ServiceNow. or I have validated everything, cleanup the webhooks, created new webhooks howe...
Hi All,We are getting few events with severity in additional information. Since we have not done any event field mapping for these, event status is setting to error as expected. But I want to set the state of these events to 'Ignored'. I tried to con...
Hello, page Discovery Home is visible just for role "discovery_admin".Is there any option that this page will be visible for other roles? F.e. we have a specialist on particular location so they can check their own schedules for errror solving. Issue...
Please explain how licensing works on Business Application listed in cmdb_ci_server?
The Containerized environment is available for a quiet a period of time, but there is no patterns available to discover these serverless env on Azure and GCP, is there any roadmap to introduce these patterns for discovery or do advise on any other so...
I am using a custom flow to run powershell to retrieve LAPs password from AD. For that I have created a custom action and added a powershell step. Also created a connection and credential alias with connection type basic. Added a connection and crede...
Hello Team, Currently, CI binding is using default configuration of Node name matching for AppDynamics events.Now requirement is, CI Binding should check Application Name along with Node name while mapping to Incident as we have multiple CIs with sam...
When navigating to Infoblox Spoke > CName Records it runs the Look up CName Records action in the background.You can see the action results in flow designers operation history each time you navigate there. The issue is that without specifying the Vie...
What is the best way to regularly update the CMDB CI asset serial number and contract number?We receive data from vendors (Dell, HP) in the form of Excel sheets. The Excel sheets contain serial numbers, contract numbers, expiration dates, etc. Need t...
Hi all,I have a requiremwnt to retrieve Windows event log (.evtx) into Now Platform without manual import.Which application module can I use to achieve this goal? Regards.
