SCCM vs Discovery? Do need to use both? can't discovery do what SCCM does?? Please explain with simple example

mallikharjunasw · ‎12-03-2019

Ashutosh Munot1 · ‎12-03-2019

HI,

We use both in our environment. But we don't scan end user device like workstations, Laptop, desktop using discovery.

Yes we can do that using discovery but then when you run discovery this laptop, desktop,etc should be plugged or should be ON on the network you are scanning. If the laptop is switched on out side the network then it won';t be scanned. We get this device's via SCCM. We get all details that discovery can give you via SCCM like software installed, Size, SN, ip, macaddress, etc.

Check below link for using this together.

https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/discovery/concept/c...

When you use both this integration to discover Computer or server's you should make sure that you have proper data precedence rule's in servicenow. Which will decide that wether Discovery should update the device or SCCM should update the device.

https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/configuration_managemen...

Good Links:

https://community.servicenow.com/community?id=community_question&sys_id=2f8c8fa5db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=00af762ddb58dbc01dcaf3231f96...

Thanks,

Ashutosh

View solution in original post

Ashutosh Munot1 · ‎12-09-2019

Hi,

If you got your answer please close this thread.

Thanks,
Ashutosh

mallikharjunasw · ‎12-20-2019

But we are using HTHD script? does it sever the agent based work of SCCM? HTHD vs SCCM ? pros and cons Please?

maroon_byte · ‎12-05-2019

SCCM does inventory collection for Windows CIs only. If you have non-windows CIs in your environment, SCCM integration puts them in Windows table.

Also, SCCM is agent based. Hence, you will have the CI in SCCM and in your ServiceNow IF the SCCM agent is installed and configured on the CI. Usually when the laptops are configured before deploying to the user, SCCM agents are installed as well. But for servers, you might need to have your SCCM team deploy the SCCM agent on the Windows servers.

Patrick DeCarl1 · ‎12-05-2019

Use both like others have said, but discovery gives you ADM data that sccm will not give for servers.

Ashutosh Munot1 · ‎12-12-2019

Hi,

If you got your answer please close this thread.

Thanks,
Ashutosh