SCCM what are the field it looks for identifying existing CI in ServiceNow

SNowUser11 · ‎10-14-2020

Hello Community,

SCCM integration with ServiceNow there are colaecse fields in Transform Maps i know. But what minimum fields does it look to conclude that should be a new CI record or to update the existing record? Is it only SERIAL NUMBER or combination of SERIAL NUMBER & NAME.

I mean if I manually create a CI what minimum fields I should fill in so that it does not create duplicate CI and just update it when next SCCM schedule runs?

Thanks

Ashutosh Munot1 · ‎10-14-2020

Hi,

SCCM makes use of Resource ID meaning correlation ID first because there is relationship maintained in one of the table.

Second, we use serial number & serial number type in serial number table. Then serial number, then name and then others based on identifier rules which we use for discovery.

IN short have a look at CI identifier on hardware table.

Thanks,
Ashutosh

View solution in original post

Alexey7 · ‎10-14-2020

Currently SCCM doesn't work with identification rules. I think it was before, but currently not.

Here is the KB article for your reference KB0748948.

Regards,

Alexey