Hi,The issue i am facing is related to Life Cycle Stage & Life Cycle Stage Status. Whenever, i set the value as Operational - In use, it automatically updates it as End of Life - Retired. This transaction seems to be async as i see the update after f...
Current situation with linux installation of mid server, Servicenow instance is reachable from mid servertested via curl using proxy option like "curl -x Proxyserver:port Instanceurl" and getting the same proxy server mentioned in config.xml , but g...
Hi,I have run quick discovery and the devices are discovered but it failed to create relation ship(IP Switch -- IP routers relation ship). I checked discovery Pattern log , all steps are executed with no errors.I have checked both patters (Network Ro...
Hi Community I have a challenge to discover devices over VLANs in remote locations where the subnets/VLANs aren't routed and are using the same addresses (192.168.1.0/24). How can we discover devices over those VLANs?The Network team proposes connect...
https://docs.servicenow.com/bundle/geneva-it-operations-management/page/product/discovery/concept/c_DiscoveryCommunications.html The above article is old (Geneva) but states... “The MID Server communicates securely on port 443 to the instance and req...
Hello Community. I've created a event rule to filter incoming events and generate an alert when threshold is surpassed. This is working as expected, however a desire funcionality is that, if we receive a clear event (Event with clear status), created...
Hi,I am planning some MID servers and looking at the pre-reqs. I understand that the Windows service account cannot be a local system or an administrator level account. This is documented here: Install a MID Server on Windows (Vancouver) Procedure -...
We did a discovery for CIs in a particular network. In IP Switch, there is an IP Connection::IP Connection to Servers as shown in the picture (in dependency map). I've checked the patterns for the network switch, and the servers involved but I couldn...
Hi,One of our customers already has ServiceNOW with fully fledged ITOM operator licenses used for Discovery, Event Management etc. They also have the ITSM suite, Asset and CSM. A fairly robust CMDB is also in the equation. However, we have caught win...
I tried to install a MID Server on Linux in reference to https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/mid-server/task/t_InstallAMIDServerOnLinux.html. I confirmed that the installation was completed correctly, but no re...
Application and Software in CMDB
The simplest solution for us to use is Dynatrace Push connector for integrating Dynatrace events to ServiceNow EM. However, from the docs it’s not clear whether this can be a bi-directional integration. Since it explicitly says Push connector is it s...
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
Hi All,I want to discover Oracle catalogs for windows and Unix machines. I want to request applicative credential to the Oracle DB team, but I am not sure what permission the discovery user should have to discover DB catalog.Can somebody share the ap...
We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...
