ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Pattern Discovery - Custom Arributes are not being set in the CI

I am using the Aruba WAP controller referenced here for the discovery , the discovery works find but for the AP's i am trying to update the Manufacture and Model ID of the Access Point in the CI, but these information are not getting populated. When ...

Aju_84_0-1698693537577.png Aju_84_1-1698693546972.png Aju_84_2-1698693575970.png Aju_84_3-1698693657616.png
Aju_84 by • Mega Guru
  • 1370 Views
  • 1 replies
  • 0 helpfuls

Resolved! Way to set today to Date column with client script

Hello, I want to set today to Date column with client script.I understand that I can set it with javascript: new GlideDateTime().getDate() in default value.But, it needs to set today, only when the value of other column is changed.So I think th...

matsui by • Tera Contributor
  • 3170 Views
  • 10 replies
  • 5 helpfuls

Azure Application load balancer discovery in Service Mapping

I need some clarity here. In my instance currently "XYZ" azure application load balancer is getting discovered using API based discovery. Related is present in Cloud Load Balancer and Cloud IP Address Class. But in service map i am getting error like...

Nimmi1 by • Tera Contributor
  • 2744 Views
  • 6 replies
  • 1 helpfuls

Resolved! Service Mapping weblogic applications from shared linux host

We are starting to service map weblogic applications that run from linux host clusters.  Each physical cluster has multiple weblogic domains that run multiple applications. Since these clusters are shared resources, our service maps are picking up da...

Preston_83 by • Tera Contributor
  • 2462 Views
  • 4 replies
  • 1 helpfuls

Resolved! Setting up Oracle Options for Discovery

Hello,Currently our organization is attempting to configure and setup the Oracle Options part of discovery based on the provided documentation found below. Looking to see if anyone has successfully set this up so far and what their hurdles were. The ...

s_sterner by • Mega Guru
  • 9788 Views
  • 6 replies
  • 9 helpfuls

Resolved! Alert Management Rule Not Executing

Hello, I am testing Datadog event integration with ServiceNow.  I am able to get a Datadog event to create a ServiceNow event and then an alert, but I can't get it to turn into an Incident no matter what I do. In the Alert Management Rule, I created ...

Minh2 by • Tera Expert
  • 5768 Views
  • 14 replies
  • 3 helpfuls

HP ILO device discovery in Servicenow

Hello All We want to disocover the HP ILO device which are appliance in nature.We are getting below error when trying discover.Can someone please help met to fix?What configuration needed for this?  

find_real_file.png
salu by • Mega Guru
  • 9127 Views
  • 17 replies
  • 3 helpfuls

Return multiple values from Glide Ajax

Hi all,  I have a requirement like to return multiple values from script include at a time from glide ajax call and I have to store those values in different variables.Can anyone please let me know how to write a script.  I am calling Script include ...

msrishilpa by • Mega Expert
  • 37303 Views
  • 10 replies
  • 67 helpfuls