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Resolved! AWS S3 Bucket CI item in ServiceNow CMDB

We are looking at storing AWS S3 bucket information in our CMDB and wanted to see if anyone had experience with mapping this item.  The two approaches that have been discussed so far. 1.) Create a Configuration Item just for the S3 bucket, and store ...

Discoverable fields for Each Class?

Is there a single page of documentation on what fields are discoverable for each class in ServiceNow without having to search each class individually on the documentation site? Or is there a way to query or produce a report within ServiceNow that wou...

Milton3 by Tera Contributor
  • 1562 Views
  • 1 replies
  • 0 helpfuls

Database View Syntax for where clause

I want to filter a database view so that the output is only certain values in the view.   For example, on the task table, I want task to be of certain task type or certain states (tsk_sys_class_name = 'sc_request' AND tsk_state = '1') but nothing I d...

dlrich by Kilo Contributor
  • 34469 Views
  • 10 replies
  • 9 helpfuls

Resolved! Including Saas/PaaS applications in a Service Map

Hi all, Disclaimer: I am new to service mapping and we're just getting started on our service mapping project.  We, like many companies, have moved a lot of our applications/services to Paas/Saas providers, such as SAP HEC and ServiceNow. We know we ...

SusanWinKY by Mega Sage
  • 2921 Views
  • 2 replies
  • 1 helpfuls

Resolved! Disable Staleness for Vmware Instances

We do not want to include VMWare Instances in cmdb_ci_vmware_instance to effect our Staleness record. However, every time I try to modify it in CMDB CI Class Manager it gives this warning and does not change the health score."Discovery marks VMware v...

Nathan Okh by Mega Sage
  • 2278 Views
  • 3 replies
  • 2 helpfuls

Resolved! ITOM discovery pattern Upgrade

Hey all, How do I navigate to the release notes for the Discovery Pattern upgrade? I am unable to find it in the product documentation. Any pointer would be much appreciated.Regards,

Sandhya20 by Tera Contributor
  • 1821 Views
  • 5 replies
  • 5 helpfuls

Resolved! Using ServiceNow to discover MFA-enabled servers

Does anyone have experience/suggestions on using ServiceNow discovery to authenticate with servers that have Multi-Factor Authentication enabled?Even with valid credentials, the result of discovery is: Adding target to blacklist. No valid credential ...

ClaytonC2 by Tera Contributor
  • 1693 Views
  • 2 replies
  • 1 helpfuls

Microsoft CA Discovery fails with credentails not found message

Tring to perform the discovery of Mictosoft CA certifiate using Serverless discovery with "Microsoft-CA Certifiate Management pattern", The discovery is failing with the error  Identification Engine: Discovery status is FAILURE, Required attribute fi...

Aju_84 by Mega Guru
  • 1160 Views
  • 1 replies
  • 0 helpfuls

Service Mapping Error identify

I am getting the below error while performing discovery for mapping:  Failed to identify CI due to the host 10.***.**.***  lacking an application running on port 1433. Make sure that the application is running and run quick discovery on the host.

japlandim by Tera Contributor
  • 1953 Views
  • 4 replies
  • 0 helpfuls

Event Management Properties

Hi @Rahul Priyadars / all, I would like to know the exact uses of these Event management properties:1. evt_mgmt.alert_insight_task_history_min2. evt_mgmt.alert_insight_alert_history_minIf possible kindly provide a real time example for clear understa...