When we run the discovery probe, the viptela routers all return with CI's missing their serial numbers. We know they exist but is there a specific Serial number "type" we should use in the probe? Or has anyone figured out how to have them automatica...
Hello, Need to get sys_id of a server from server name. I am using below script it is not working. var tableGr = new GlideRecord('cmdb_ci_computer');tableGr.addQuery('name', 'LAPTOP-AFB9NR12');tableGr.query();var sysId = tableGr.sys_id;gs.print(sysI...
In ServiceNow, i'm aware i can send outbound REST request via a MID Server to resources within my local network. Is it possible to receive REST messages from local resources to my mid server, rather than pointing the endpoint directly to the instance...
Hi All, We have a requirement to ensure that when our Service Graph Connectors SCCM & JAMF run to have them only pull in the pertaining data to software and for them to not create any net new computers on the cmdb_computer table. They are looking to ...
I wanted to update the incident task callerid field for the tasks which are empty currently and copy the value from incident callerid to incident task caller id. This is the script I have but it is getting me into loops var grchange = new GlideRecord...
Need support and information to duplicate SG-SCCM Robust transformation definition(RTE Entity fields , RTE field Mappings & RTE entity operations), any possibility to achieve using Duplicate functionality using ETL.Duplicate :
Hi Team,There is a requirement to discover only Azure subscription, datacenters and cloud resources but No VMs instances within Azure and without the use of mid server. We are stuck and unable to move forward with the requirement. I have a question: ...
We have activated Azure Discovery in our company. We are trying to understand the OOTB behaviour for when an Azure virtual machine is being discovered.When an azure virtual machine is detected, will ServiceNow Create a new CI under the Azure Virtua...
From the lab:in my instance I tried to change the relationship specs for Deduplication and Compression to remove FEC.. then work my way up.. but getting error for SD WAN Optimization Service.
Hi i have requirement, As the Change Management Process Owner, I need a way to allow ad-hoc approvals to be added on the fly by Change implementers (ITIL users) so that approvals which cannot be automatically identified at time of raising can be man...
We are using Tag Governance and running audits using the out of the box Tag Count Policy and Tag Key Policy. We have more than 300 Cloud Service Accounts. We have now been asked to exclude a handful of the Cloud Service Accounts from auditing. I can ...
Hi all, Since our upgrade to Vancouver we see in our logs thousands and thousands of the same error:service_mapping.FlapperHandler : Flapper preventions: An error occurred in the Flapper Handler mechanism: set1: no thrown error In half a day already ...
We are looking to update our mid server log on as a service service accounts. If I change the service account to a new service account on the service do I need to change anything else?
Hi community!I implemented the Azure Service Graph connector and also we are using the 'Delta' functionality, so the data sources will use the last run datetime.If this ServiceGraph discovers an Azure Device it will be created in ServiceNow with the ...
Hello, We are facing issues where the VMI-Server Relationship is not getting moved to the correct VMI when a VM is moved from one resource group to another. So Object ID changes, a new VM is created but the relationships virtualized by points still t...