In the past, we've had ticketing systems that allowed self-service users to be defined as "managers" which allowed them to see all incidents/requests opened by anyone in their company, rather than just their own. We have a customer requirement to implement the same functionality in ServiceNow. It is my understanding that this functionality is not present out of the box....?
If you were faced with this requirement, how would you approach it? I'm not even sure where to start. I do know that it can not be role driven, so I intend to create a security group to control access.
Thanks for any input!
Karla
