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We have an event source where users can raise an incident via the in-room vid conferencing units and input their userid. This is included in the description.The events are processed via the normal event processing and an incident created and assigned...
Hi all -I'm trying ot evaluate how we do our CSATs. Today we have three, Incident, Customer Sat, and Service Request assessments. Incident and SR are basically a short form of three responses to the question (How did we do). If they want to provide f...
Executing WMI query on host: 10.1.75.XXX with namespace: root/cimv2 and query: SELECT name FROM Win32_PerfFormattedData_MSSQLSERVER_SQLServerDatabasesError during execution of Windows command: executeQuery -Namespace root/cimv2 -Query "SELECT name FR...
Following the principle of least privilege, which GCP out-of-the-box roles are required to implement & run ITOM Cloud-based discovery successfully?
Exception occurred while executing operation Cloud REST - add response to context. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: Exception occurred when making http call to the provider. Cause: Remote host...
Purpose is to show similar incidents to help agentswork on current incident. I have trained Similarity model on the basis of 'short description' and 'description' fields for incident table. I need to add an option here as similar incident' which shou...
I'm looking to map my SolarWinds application. It consists of a HA Pool with a Virtual IP, and 2 Servers. What I've Tried:Top-Down Mapping, but this appears to map only the Server which is expected. Manual Mapping, which is undesirable, achieves the ...
Hi All, I'm looking for some wisdom or other ideas I've been not thinking of. I have a Windows service account with local admin rights as well for interactive logon active and I don't have issues while login directly to the host I want to discover....
I have a situation where a connection has to be created from one server to multiple servers. The configuration file contains between 5 and 10 connections that are in the form of FQDN:Port. For example the file contains server1.my.com:443. ...
Hello, I'm implementing tag-based Service Mapping.However the CMDB already have some Application Services.Ans some Application Service do correspond to "about-to-be-discovered" tag-based services. When I click on "Map Selected", ServiceNow refuses to...
I have a ServiceMap which has DNS servers, below which I have NAT entries followed by the rest of the map. I want to understand how the NAT entries get populated in CMDB (cmdb_ci_translation_rule). In my instance I see they are discovered by ServiceW...
Has anyone worked on retrieving the local accounts from windows server. The accounts are non-human accounts which might be in active directory or created locally on the server to execute services for third party apps or local services on the servers....
Hello has anyone had any experience or luck in discovering IBM iseries servers using SSH ? We have SSH credentials and they work fine when doing a test credential to the IP of the server, however when doing a quick discovery or adding the IP to a dis...
Hi CommunityService Now platform offers the workspace "SBOM". In the SBOM workflow I can easily import SBOM (SPDX, CDX) either automatically or manual. But it is not possible to export an SBOM (structured format) or create an automatic Export mechani...
Hi All, We are planning to use Microsoft Certificate Authority (CA) certificates discovery but want to confirm if this discovers all installed and unique certs or just unique certificates from MS CA Server. looking forward for your inputs. Regards,Ha...
