Resolved! Is there good documentation available on how to mature hardware Asset Management Process?
Is there good documentation available on how to mature hardware Asset Management Process?
Forum Posts
MID Server User is deleating the CI
Hi Team, We have encountered unusual issue . We verified that the mid server is delating CIs which have associated task .Is there any way we can stop it . I am aware it do the file cleanup and relatioship deletion. It is deleting lots of classess. S...
MSSQL on Windows discovery pattern - Identification sections failing (except the "lightweight" one)
Hello everyone, We are having issues discovering some MSSQL instances because only the "Lightweight" identification section is working, which does not pull any information about databases. There are two more identification sections which should be ab...
Credential-less Discovery: "accuracy" field coming from nmap
Hello everyone, We are currently testing Credential-less Discovery and while debugging the pattern to understand how it works, I noticed the following: The first thing that the pattern is doing is to scan ports in the host and the response is stored ...
Non-Discoverable Appliance VMs
We are seeking a best practice or recommendation related to Appliances in the CMDB and ITOM Discovery. We have a need to track "Appliance" devices in our environment. In this context, an appliance is a virtual machine (server) that is used to delive...
Does Cloud Accelerate required Hashicorp Terraform to work?
If so, does it work with the free OSS version or only the paid enterprise versions? If not, what other IaC solutions can it use instead?
How to configure Servicenow for Splunk integration to collect events
If u have any idea or specific document for how to integrate servicenow with splunk for getting events.webhook method
Send email to an email address which is not in sys_user table
Hi There, I want to send email from a decision table based on the decision condition. Created a flow and used an event , email notification and notification script. I am sending the email ID through Param 1, but its not sending . I used email.addAddr...
How to export records into excel from CMDB workspace?
Hi All, I want to extract the stale Ci's from the ServiceNow CMDB workspace into Excel, but i could not find any option? Can anyone help me on this?
z/OS Server Discovery Capabilities
What configuration steps and changes are required in ServiceNow Discovery to discover mainframe nodes and running processes on z/OS servers?
Kemp Load Balancer discovery
Hi all, anyone come across discovering Load balancers for Kemp? We have been able to modify identification rules for load balancers class and the load balancer CI is now being created, but none of the related list records are being populated.ServiceN...
Discovering a Kemp Technologies Load Balancer
Hello All Does somebody already discovered a LB form Kemp Technologies? A customer has that stuff and till now we are not yet able to simply touch it by SNMP credential test The LB's manager is quite sensible thus we avoid to querying him too frequen...
Automated approach to map existing application services using tag based service mapping
We currently have around 2500 application services in the cmdb_ci_service_auto table.We've been using those app services across Incident, Problem, Change, etc. for the past 8 years. We now want to implement tag-based service mapping.We have a pretty ...
SCCM ResourceID Data Update
Hello Everyone, I'm facing a issue while importing data from SCCM to CMDB via SCCM integration using service graph connector.When records come from SCCM it gets populated in the import set table, and then when we transform it, the first step is to ch...
Container Start and End inside a Variable Set in Service Portal
Hi All,Good Morning ! Can anyone please help me on the below query ?I would like to layout my variables in a container with 2 columns , alternating sides however The container insider my variable set doesn't seems to work on Service Portal whereas ...
