Send a notification mid server goes to down

[Piyush Kumar]

Hello all can anyone help me how to send a email notification when the mid server goes to down. Thanks Piyush

[Ankur Bawiskar]

@Piyush Kumar 

you can have flow designer on ecc_agent table with condition as State Changes to DOWN

Then use send email action

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rahul Priyadars]

Generally Customers Infrastructure Is Monitored by Monitoring Tools Like Solarwinds, Dynatrace, Zabbix etc etc.

From Your Mid Server Perspective you can monitor few Parameters of Your Mid Server.

(1) Mid Server Service Down 

(2) Mid Server Host Down

(3) Mid Server High Resource Consumption (Memory 95% or Above, CPU 98% or Above)

You can tell these Parameters to Monitoring Tool and They Can configure for you. They Can trigger events/emails in case of Threshold Breach.

OR

Service Now OOTB Monitors HeartBeat of Mid Server every 5 mins. Based on Down Event you can trigger email notification too.

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/mid-server/reference/r...

 or

https://www.servicenow.com/community/developer-forum/need-to-send-notification-when-mid-server-goes-...

Regards

RP

[Danish Bhairag2]

Hi @Piyush Kumar ,

You can create a notification on mid server table directly & keep a condition such as when record is updated n state changes to down.

Thanks,

Danish