Sending AWS CloudWatch Alarms to ServiceNow

Ak8977
Tera Expert

‎02-28-2023 02:32 AM

Does anyone have any idea how to use AWS Cloudwatch push connector in servicenow event management

How to send information from AWS Cloudwatch to servicenow event table

I created a topic in AWS
And used the following endpoint - https://myinstancename.service-now.com/api/global/em/inbound_event?source=aws.

After creating a subscription, it asks me to confirm subscription.
How I can confirm subscription,
It was asking me subscription confirmation url. Where I can find this Url.

And in which json format I need to send information.

whether I can use  the same json format they are sending or I need to ask them to change the json format to map with event table .
Can it directly map with event table if they don't change it ?

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Ricky S Larsson
Tera Guru

‎06-15-2023 12:59 AM - edited ‎06-15-2023 01:02 AM

https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/event-management/task/...

 

The endpoint needs to include username and password. In the documentation the API is different from Utah than Tokyo. I have only made it work with the API mentioned in the Tokyo version, even in my own Utah dev instance:

https://<username>:<password>@<instance-name>.service-now.com/api/global/em/inbound_event?source=aws

Username and password connects to a user in SN that you create with the the evt_mgmt_integration role.

 

If you set this up correct the subscription confirmation should be done automatically. There is no confirmation URL.

Also: only Cloudwatch Alarms will work, not Cloudwatch Events created through event rules. This is because events doesn't include the header x-amz-sns-message-type with value Notification that is needed for the push connector to handle incoming events. This is easily overlooked and we spent hours troubleshooting before noticing this.

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