ITOM packages

[Lhora Alvarez]

Hi experts!

I read on the SN docs about how ITOM subscriptions are divided into the following:

• Visibility
• Health
• Governance
• Discovery
• Optimization

Are these included on the Standard, Professional, and Enterprise packages offered by SN?

Or are these a separate subscription?

[Sandeep132]

HI,

They are separate subscriptions and you can request them based on your use case. Below are the features these subscriptions provide

ServiceNow offers IT Operations Management (ITOM) solutions in different packages to meet the varying needs of organizations. The specific features and functionalities included in each package may be subject to change, so it's always a good idea to refer to ServiceNow's official documentation for the most up-to-date information. However, here's a general overview of what you can expect in each package:

1. ITOM Standard:

   • Discovery: Automated detection and mapping of IT assets, configuration items (CIs), and dependencies.
   • Service Mapping: Creation of service maps to visualize the relationships between CIs and understand the impact of changes or incidents on services.
   • Event Management: Consolidation, deduplication, and correlation of events to identify and prioritize incidents.
   • Cloud Management: Basic cloud resource discovery and monitoring capabilities.

2. ITOM Professional (includes ITOM Standard features):

   • Operational Intelligence: Real-time monitoring and analysis of machine data to gain insights into IT operations.
   • Orchestration: Automation of IT processes and tasks through workflow design and execution.
   • Event Management Advanced: Advanced event correlation and filtering capabilities.
   • Cloud Management Advanced: Advanced cloud resource discovery, monitoring, and optimization features.

3. ITOM Enterprise (includes ITOM Professional features):

   • Service Mapping Advanced: Enhanced service mapping capabilities, including multi-cloud and hybrid infrastructure support.
   • Discovery Advanced: Advanced discovery capabilities, including network, storage, and virtualization device discovery.
   • Cloud Management Advanced+: Expanded cloud management features, including cost optimization and governance.

Hope this helps.

[Lhora Alvarez]

So, I need to purchase a separate subscription like Governance even if the ITOM Pro was already purchased for the instance?

[Rahul Priyadars · Accepted solution]

If  Your Organization has ITOM Pro Already then - Yes you can Purchase the Delta Subscription.

I liked the bundles that they have broken even product wise only. Let say i only need discovery and not event management i can buy. 

Regards

RP