Serial Number and Manufacturer not coming up for Linux Devices

[bhanu2491]

Hi All,

We are trying to run discovery on a particular IP Range for Linux devices. 

We are able to fetch most of the attributes but the serial number and manufacturer for the device is coming as empty.

After checking i found an error in discovery logs.

I have checked the credentials and also when we are running the script on the mid server we are able to fetch the serial number and manufacturer from the device.

Please let me know what else i'm missing.

Regards,

Bhanu

[Munender Singh]

Hi Bhanu,

There is no problem in credentials but the custom probe or sensor is missing which is the reason that your midserver is not able to red the serial number and manufacturer of the devices.

To sort out this problem either you can create custom probes :

https://docs.servicenow.com/bundle/london-it-operations-management/page/script/server-scripting/task...

OR,

you can create a new pattern for the SNMP OID of the device,

https://docs.servicenow.com/bundle/london-it-operations-management/page/product/service-mapping/task...

Regards,

Munender

[doug_schulze]

You don't specify if you are using probes or patterns, but in either check the logs for any errors in regards to running dmidecode, my guess with this limited information is that you are having sudo issues.