Service account does not have the "Log On as a Service" right

Mazin2 · ‎10-21-2020

Hi developers,

I am doing something smple which is I have been trying to install a discovery mid server in my local machine and link it to my developer instance which is a Paris release.

I created another user in my local machine and I have given it the Log On as a Service right, see below screenshot.

However, the Servicenow mid server installation tool keeps popping up a message that the service account does not have the required right. Any suggestion please??!

Best regards,

Mazin

David104 · ‎11-04-2020

Hi Mazin,

I have experienced the same recently on one of our partner demo instances. I tried a couple of different VM's, all with the same outcome.

To get around it, I downloaded the ZIP version rather than the MSI. If you download the ZIP version, you can install it as you would have in previous releases, in which case you can configure and start the MID service and then change the windows service credentials afterwards. When doing it this way, there was no issue with the user being granted 'logon as a service' rights.

It seems that it might be a bug in the MSI installer. I've been meaning to log a ticket with ServiceNow about this. Now that I know it wasn't just something weird on my end, I'll get onto it 🙂

Regards,

David

View solution in original post

Rahul Priyadars · ‎10-21-2020

Since you have PDI so you can not open case with Support.

Why do not you install with Simple Local Admin Account. After Installation Start this service with Service account.

Regards

RP

Ashutosh Munot1 · ‎10-21-2020

HI,

Check this out.https://hi.service-now.com/kb_view.do?sysparm_article=KB0859350

Also in username for service account can you try .\mazinbadea1

Thanks,

Ashutosh

Mazin2 · ‎10-21-2020

Hi Ashutosh,

I followed the article. I have added the Log on as a Service right to "mazinbadea1".

And also updated the policy as explained in the post. But still the installation tool keeps saying "Service account does not have the Log On as a Service right"!!

Ashutosh Munot1 · ‎10-21-2020

Hi,

You have local admin rights on this machine?

Thanks,
Ashutosh

Mazin2 · ‎10-21-2020

Yeah Ashutosh, its my personal laptop.