Service Graph Connectors - Subscription Units - Intune - SCCM - Others

[MateoBilandzija]

Hello all together,

Does anybody has anywhere a good Documentation for which Service Graph Connector CIs a Customer needs to consider the Licensing in form of Subscription Units. I know that by the SCCM Graph Connector no Subscription Units seperatly are needed. Does anybody know anything about Intune ? 

Any answer is a great answer

[Niklas Peterson · Accepted solution]

Hi,

You should validate with your sales representative but to my knowledge all Service Graph Connectors that populate the CMDB needs to be considered. Then it depends on which CI type it brings in. The types are counted differently and some types may not count at all.

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/it-operations-man...

A device is only counted once so if you already bring it into the CMDB using Discovery and then use a Service Graph Connector to enrich the data it does not add additional subscription unit.

Regards,
Niklas

[Niklas Peterson · Accepted solution]

Hi,

You should validate with your sales representative but to my knowledge all Service Graph Connectors that populate the CMDB needs to be considered. Then it depends on which CI type it brings in. The types are counted differently and some types may not count at all.

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/it-operations-man...

A device is only counted once so if you already bring it into the CMDB using Discovery and then use a Service Graph Connector to enrich the data it does not add additional subscription unit.

Regards,
Niklas

[RK2 · Accepted solution]

Any service graph connector used to import data from Cloud will consume 1 unit per machine it is same like discovery.
for example service graph connector for Azure & AWS will consume 1 unit for the virtual machines imported.

Regards,
RK.

[MateoBilandzija]

For everbody who needs that Information what counts see these Links:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748149

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1221887