Service Mapping: Display CI's on the map.

adminreg · ‎07-19-2017

Hello. I'm building a map of my Business service now and can't understand one thing.

I have discovered a host and got a list of services on it(Apache, MySQL). Then I have created a new Business Service and configured relationships between CI's and BS using "CI Relationship" table. In the end I had got a map on "Dependency view map" with all necessary CI's and their relationships with Business Service.When I'm trying display Business Service map through the entry point I am getting a map without configured related CI's. If I add specific CI using "Add manually connection" CI will be added to the map.

How should I create Business Service map? Why doesn't it display if it's already configured via CI Relationship table?

vNick · ‎07-19-2017

These are 2 different tables / CI types. The Service mapping entries only populate the map when you have discovery patterns defined for the entry point that go out and do application mapping (not just horizontal discovery). The patterns create or update CI's with additional information and then create connections to the next CI based on configuration data (versus just netstat relationships). The manual services just use the data and relationships found during horizontal discovery and will only show in the manual services once you create them like you just seem to have done.

They can both be used as a business service, but are defined in these different places. If you make it operational, it will still show on the event management dashboard just like an auto-discovered service would (or a technical service for that matter).

View solution in original post

vNick · ‎07-20-2017

The manual service will use the relationships created by discovery (e.g. netstat results that show current connections, etc). Service Mapping uses patterns (of which there are many out of the box) to identify components and/or applications similar to discovery, but then takes the step of using configuration data like a httpd.conf file (not netstat or the like) to establish a "connection" to the next component supporting a business service.

I would take a look at this page on the doc site for a bit more clarity between the 2.

Get started with Service Mapping

adminreg · ‎07-21-2017

Thanks a lot for yours replies. It was very useful for understanding Service Mapping processes.