Service Mapping - Executables as Entry Points

[Tom104]

Hi All,

How do you actually define your entry points? I've a number of applications running in the organisation that are only consumed by the end user via an EXE file. There's no web-based entry point for these applications.

For the life of me, I can't understand why an EXE isn't a default entry point type in Service Mapping.

Can anyone actually shed any light on this?

[vidyarani]

Hey Tom,

Did you get any information for your need on building Service Map for exe based entry points?

Thanks,

Vidya

[Prabu Velayutha · Accepted solution]

@Tom104  Mapping Client machines is not a use case for Service Mapping.  Service mapping is topological representation of Infrastructure (Load Balancers, Web, App Servers, DBs) and applications hosted(IIS, Tomcat, MQ, MSQL ETC) which makes up a Business Service.

Client Machines are actually consumer of the Application/Business Service adding them to the map is not  recommend. 

[Jeff WelchBAE]

To be exact, I was not referring to mapping a user machine but we have cases where a user launches an .exe on their machine which then in turn connects to the application service. We also have some apps where users are mapped to a host server and then click on the .exe on the server.  We also have user machines with a Citrix app that connects to the app service.  

[Prabu Velayutha]

@Jeff WelchBAE 

Option 1: If your organization uses a less known or proprietary application that does not have a corresponding entry point type in Service Mapping, you must create it. Refer the product documentation below.

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/service-mapping/t... 

Option 2:  Which I have followed in rare case of unknow entry points

In these scenario I hope the application service should be an entry point, if you have the IP address of the application server and port on with the app service running then create a TCP entry point and you have set the respective down stream connections to the DBs etc.... 

If my response helps to solve your issue. Kindly mark it as helpful & correct.

[Jeff WelchBAE]

I have been using host/port in lieu of an application specific entry point especially for smaller applications.