Service Mapping for Citrix Based Applications

Community Alums
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I am not able to get an entry point for a citrix based application. Please advise.

2 REPLIES 2

Eduardo Rosa1
Tera Guru

Can you clarify about "unable to get an entry point"?

If you have questions about which information you need to configure a Citrix entry point you must check with your Citrix admin and request this information:

ServiceNow - Citrix doc

find_real_file.png

The "Icon Path" is the AdminFolderName" for the application you want to map inside the Citrix. You can double-check that by running the Citrix command "Get-Brokerapplication". 

Advice regarding this command, Citrix OOB pattern uses the parameter "AssociatedDesktopGroupUids", which may return empty values. If this occurs in your environment, change the parameter to "AllAssociatedDesktopGroupUids" and check if the value returned.

Community Alums
Not applicable

I have the application url which is on load balance server , and i was looking for the additional details like host,port and icon path details to setup the SM. Will get back to you after following your instructions.