Resolved! Report Help - Any Tickets older than 2 weeks
Trying to create report for all incident >=2 weeks old. What am i missing?
Forum Posts
Resolved! ServiceMapping connection issue
Hi community! When we launch Service Mapping, we are getting the following error: <<Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection>> And the resulting map is the following: (see ...
Service Mapping without Discovery License
DO you really need to get Discovery license in order for Service Mapping to work? What if I ingest all the environments through Rest API from an external tool and run Service Mapping on top of it.
Resolved! Set Incident Priority from Alert/Event description
I am receiving alert/event priority/severity from alerting tool under description and name. What is the best way to set the incident priority based on that? Do you suggest to create a custom BR for setting the priority of the incident or is there any...
Resolved! Trying to cancel Workflow Timer activity
I'm working on a workflow and the first part is a manager's approval. However, if there is no manager specified for the user's Profit Center (Cost Center), we notify the user and wait 5 days for the data to be fixed in ServiceNow. There is a Business...
Resolved! Where do we install mid server??
Hi,i have one doubt where i have to install midserver either in my machine or clients machine to run discovery on client network??
Discovery SSH Private Key Credential not adhering to Passphase/Key when validating on host
I've setup a SSH Private Key in the credential table, with a username, passphrase and SSH Private key. But when I save the record, it populates the password field as well. When I got to test the credential against a unix/linux machine it fails, as it...
Resolved! Import Set - IO Error: The Network Adapter could not establish the connection
Receiving and error: IO Error: The Network Adapter could not establish the connection when I try to test load 20 records for an import set connection to JDBC Oracle Data Source.
discovery_admin role
Hi All,I am trying to discover my test server using servicenow discovery.For that I need to assign discovery_admin role to the user running MID server. I am using serviecnow demo instance.But I am not able to assign the discovery_admin role to the us...
Resolved! Linux based appliance discovered as router
Hi, I need some suggestions here with Discovery. I have a CI (its an appliance running on Linux Kernel) getting discovered as a Router. I want it to be discovered as an Appliance (there is no Class for Appliances , however, I can create one under Ser...
Parameters to use with reflistOpen?
Hi,would anyone know what the parameters are that can be used with reflistOpen()?cheers
Resolved! Service Mapping : Is there a way to find port number of IP or HOST in CMDB
Hi All, I am working on Service Mapping as of now and have little knowledge while working.I just want to increase my knowledge on how to troubleshoot and find information on my own.I have been given a HOST name only by team say "Dq-puma.erga.xyz.corp...
Resolved! SCOM 2016 Integration error
Hello all,We are integrating SCOM 2016 with event management and have the following error:Connection test failed: Error running SCOM client:Unhandled Exception: System.BadImageFormatException: Could not load file or assembly 'Microsoft.EnterpriseMana...
Resolved! Serial Number in Linux not getting discovered.
Version : London Hi Experts, I am trying to discover the linux system in the environment. I am not getting the serial number for the machine. When i tried with the putty , access as username & password. I am able to run the command "dmidecode -t sys...
Resolved! CMDB Correctness Scorecard - Duplicate denominator
In the CI Class Manager, I have established the CI Identification Rule for independent classes and created an Inclusion Rule (Advanced) that restricts the scope to our list of "managed" classes. The evaluation of duplicates works as expected. The "n...
