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Source of Incident Impact Field in Event Management

How is Incident Impact set when generating an Incident via Event Management's Alert Management Rules ("Create Incident" Flow)? When the OOB Flow is used to create an Incident, the Incident's Urgency is set by a Flow Action called "Calculate Values (B...

How to execute SQL Command using Pattern for discovery.

Hello All, I need to run some SQL command in pattern. So I wanted to know if I can do that directly writing command(for e.g. select * from _v_database) in "Set Command Details" after selecting the "Parse Command Output". Or I need to set applicative ...

nimmi25025 by • Kilo Expert
  • 1312 Views
  • 2 replies
  • 1 helpfuls

Resolved! ITOM Licensing

Hi All  How can I find the count of ITOM licenses for my application ( Newyork version ) . Is it the list of unique nodes in my application ( em_unique_nodes) ? Please guide me ? I have to give a license report for ITOM in my application 

Gary22 by • Tera Contributor
  • 3355 Views
  • 8 replies
  • 3 helpfuls

Identification and Reconciliation rules versus Coalesce

Hi All, I am trying to understand if CI Identification and Reconciliation when used for update sets will disable\overrule the coalesce field set in the transform map. I found this article stating that I&R can be turned by using script https://docs.se...

Wawrzek by • Tera Contributor
  • 2105 Views
  • 7 replies
  • 3 helpfuls

CIS Discovery exam preparation

Hi, I am preparing for CIS Discovery service now certification.   Can any one suggest what study material is essential to clear the exam. Also what is the difficulty level for this exam?   Thanks, Pranita

Pranita2 by • Kilo Guru
  • 2685 Views
  • 3 replies
  • 2 helpfuls

Resolved! Blocking SMB port for Discovery

Hi Team, Our Network SME is concerned about opening all ports(which he thinks is the case to allow access to horizontal pattern probe). However he is OK to block few ports such as SMB port(to avoid any virus such as wanna-cry to spread rapidly in the...

Harsha M by • Giga Contributor
  • 2322 Views
  • 1 replies
  • 1 helpfuls

Discovery stops In between ; doesn't complete

Hi All, We are running few discovery schedules. However, some of them are still in 'Active' state after 48 hours ! I don't see any changes in the Stared / completed probes number either. It just halts for infinite time. These are individual schedules...

Discovery of Palo Alto firewall on SSH

We are attempting to discovery Palo Alto firewalls on SSH but are getting the "No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false'" message.   I created a behavior to discover these devices with SNMP, however, we want t...

scooterp by • Kilo Contributor
  • 2891 Views
  • 3 replies
  • 0 helpfuls

How to check Powershell version

Hi All,   As i have received communication ,From Orlando release minimum powershell version required is greater than 2.0 .Could you please  tell me how could i check the powershell version which we are using for our mid servers .Also how could it imp...

_bhishek by • Tera Guru
  • 2626 Views
  • 9 replies
  • 0 helpfuls

SNMP V3 Listener will not receive traps

We have setup a V3 SNMP Trap Listener configured with Security Level: noAuthNoPriv. We have tested sending test traps from a storage application to this listener IP address  using No Authentication, but we get an ERROR > TEST SNMP Failed: Wrong user ...

dcolleli by • Kilo Contributor
  • 1961 Views
  • 7 replies
  • 5 helpfuls

GlideRecords in Discovery Patterns

Hey team, Is it possible to use GlideRecords when evaluating JavaScript in Discovery Pattern steps?If yes, does it have an impact besides perhaps a longer execution time? I'd like to check the Server table (cmdb_ci_server) and return a hostname for a...

Fares K by • Kilo Expert
  • 1728 Views
  • 2 replies
  • 3 helpfuls

Service Mapping License

Hi All, How the service mapping license count on which table. If it is node count from which table they will calculate the license. Ex: Discovery license counts on hardware table discovery source servicenow. Thanks, Pavan

pavanyuvi by • Kilo Contributor
  • 2388 Views
  • 2 replies
  • 1 helpfuls