Remote access through Service Now
I am curious is there a way to remote into a customer/client computer through Service Now?
Forum Posts
Resolved! Event Management without Discovery and Service Mapping
Hello Community, I am reaching out to your experience and guidance on this matter. I have done multiple ITOM implementation, but I have a scenario here that Discovery and Service Mapping cannot be implemented (internal reasons). Can I really emplemen...
Discovery and discovering an Eaton UPS
Hi,In my developer instance running latest Kingston patch I'm testing scanning an Eaton 9PX 2000i RT 2U UPS using snmpv3. Discovery is able to read several parameters, but since it is not ootb able to set the Manufacturer + Model it seems I have to a...
SCCM Integration- Last logged in details
Hi, We have implemented SCCM Integration in our instance. Requirement we have is to get the last logged in details from SCCM to Servicenow instance How can i achieve this? Thanks, Pranita
MID server continually doing credentials_reload but not processing. All are in ready state, every few seconds.
MID server appears to be stuck in a loop. It keeps issuing a credentials reload command but it never gets processed so it does it again and again, every few seconds. The ECC Queue has them all in the ready state, never processing. Any ideas? Mars...
Difference between Orchestration and IntegrationHub (Flow Designer & Spokes) to execute commands?
I'm not sure what the differences are between Orchestration and IntegrationHub (Flow Designer) to execute commands to remote devices. For Orchestration, "Activity Designer" in Workflow can be used to execute SSH commands or REST-API. For IntegrationH...
Getting Active, couldn't classify: No WMI connection in discovery
Getting Active, couldn't classify: No WMI connection in discovery. I was able to see 5 computers classify but all others were getting this message. I tested my credentials on my laptop and it failed but passed on the 5 computers that were classify....
Keywords in an incoming email to auto-assign to an Assignment group
Hi, I understand ServiceNow offers the ability, out of the box, to have customers add keywords to their emails in order to have the email auto-assigned to specific assignment groups. Maybe something like "Assign:Backup-L1" in the subject line of mess...
My Cisco VG224 Analog Voice Gateway is being classified as an IP Router I created a new classification but it's not working
My Cisco VG224 Analog Voice Gateway is being classified as an IP Router I created a new classification but it's not working. I created a new table to represent my Analog Voice Gateway devices extended that table to my Netgear table in CMDB, I created...
SCCM Integration
Hi, We have implemented SCCM Integration, and observed that "Assigned to" field is not getting updated by the import. Can anybody help me to get "Assigned to" field get updated from SCCM import? Many thanks Pranita
Resolved! Discovery not identifying Windows devices that it used to?
I've been having some issues lately with Discovery not identifying Windows devices that it used to find, classify, identify and scan with no problems. Now when scanning a subnet of Windows servers, with known good credentials (I've tested by logging ...
Calling workflow from script
Is there a way to call a workflow using script?I want the workflow to be only called from script and not by default when record is created for a table.
LogicMonitor with ITOM (event management) integration .
Hi, Do anyone integrated monitoring application(any) with ITOM event management ? If so, can i have the producer to follow on do's/don'ts Thanks in advance! Regards, Vinodh
Can I use the Network CI (cmdb_ci_ip_network) with Discovery?
Hi, there is a table in the CMDB called "Networks" (cmdb_ci_ip_network). I am populating this table with values from our IPAM (IP Address Management) software that we use internally to allocate IP ranges and subnets, so essentially this table will co...
Aruba devices
Do we aruba device support for discovery. I checked for Aruba device snmp oids and I coundn't find any
