Service Mapping Queries

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FriendlyDude
Tera Contributor

3 weeks ago

Hi All,

 

I have few queries regarding Service Mapping:

  • Can I include relationships in the map like windows server to vminstance?
  • How can I exclude decommissioned vminstance or servers from the map?
  • In the mapping, how can I specify which classes I want to be included in the map?

All answers are appreciated. Thanks!

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Pratiksha
Mega Sage
Mega Sage
In response to FriendlyDude

3 weeks ago

@FriendlyDude go through the thread : https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/service-mapping/...

 

If you run horizontal discovery after tag based discovery, it oob gives you relationship between the VM instance and Server. When you build the tag based map it will have only vm instance as tags are present on them, but the horizontal discovery will still have relation with the server. 

 

I hope it helps. 

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FriendlyDude
Tera Contributor
In response to Harish Bainsla

3 weeks ago

Will make sure to read through this, thank you.

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Pratiksha
Mega Sage
Mega Sage

3 weeks ago

Are you doing automated or manual discovery? Do you have tags discovered already? Presently do you have any retirement policy implemented? 

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FriendlyDude
Tera Contributor
In response to Pratiksha

3 weeks ago

Hi, we're doing automated discovery, and we have tags discovered already.

 

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