Service Mapping to an MS Access Database

[Tom104]

Hi All,

So we have a legacy application that operates via user input into a local MS Access Database on 1 of 6 Servers.

Is there any way to map to an MS Access Database within Servicenow?

I've looked through all the endpoint types, and can't find anything that's able to navigate an MS Access Database and the ODBC connections.

Thanks

[AJ-TechTrek]

Hi @Tom104 

you can use the TCP endpoint connection type if you have Database Server IP and Port on which Database services is running, OOB there is endpoint available MS Access database, Also you can create the Custom endpoint as well if required.

mark as helpful and like the solution if its resolved your query.

Thanks

Ajay Kumar

[Tom104]

Hi Ajay,

Where is the MS Access Database endpoint? I can't see the endpoint type available on our instance.

Thanks,

Tom

[AJ-TechTrek]

Hi @Tom104 

As mentioned earlier, their are two ways to use MS access database in Service Mapping.

1st please ensure that database is discovered successfully using the Servicenow Discovery.

1. You can use the TCP endpoint (entrypoint) if you have CI name and Port details.

2. You can create the custom entry point as well, Refer the below url which will help you.

https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/service-mapping/...

Please provide kudos and Mark as helpful if you are satisfied with Solution.

Thanks

Ajay Kumar

[AJ-TechTrek]

Hi @Tom104 

As mentioned earlier, their are two ways to use MS access database in Service Mapping.

1st please ensure that database is discovered successfully using the Servicenow Discovery.

1. You can use the TCP endpoint (entrypoint) if you have CI name and Port details.

2. You can create the custom entry point as well, Refer the below url which will help you.

https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/service-mapping/...

Please provide kudos and Mark as helpful if you are satisfied with Solution.

Thanks

Ajay Kumar