MID Server SSH command
Hi. Is there a way I can see the actual SSH command being executed by a MID server when its discovering a Linux server? Something like: "ssh user@host sudo lsof ..." Thanks, Ron
Forum Posts
Using Script Includes to filter a report
I want to be able to filter reports using the service subscriptions for a user (tables: 'service_subscribe_company', 'service_subscribe_location', 'service_subscribe_department', 'service_subscribe_sys_user' and 'service_subscribe_sys_user_grp'.)I wa...
QA Tools
Looking for feedback from the community...Has anyone implemented any automated QA testing? If so, what tools have you used?Thanks,Matt
Resolved! Disable OOTB Event Management Alert Creation
We are in the process of building out Event Management, starting with SCOM. The goal is to pull in events from SCOM and selectively create Event Rules to generate Alerts for things we care about most, and expand from there. The trouble is that we've ...
Resolved! How the "Is Virtual" field gets populated using discover?
How the "Is Virtual" field gets populated using discovery?Is it different for different classes, checked in the business rules "Virtual Computer Check" but still not able to identify from where it gets checked.
Resolved! MID Server not able to install
Hi All,I am trying to install MID Server for discovery. I have downloaded the MID Server from service now and installed in the system. Also followed the steps given in Service now and made changes in config.xml and wrapprer.override.xml. I am able to...
Will a Class "inherit" identification rules for the table(s) it was extended from, if there are identification rules peculiar to the calss
cmdb_ci_lb has 2 identification rules, one with criterion "name,serial_number", and then "serial_number,serial_number_type". cmdb_ci_lb is extended (a step or so removed) from the cmdb_ci_hardware. Would we expect that, if the cmdb_ci_lb identificat...
Resolved! Subscriptions Tab
Hi ThereI'm trying to populate the subscriptions tab against a user record, how in this tab populated?Set up a subscription licence and associated a user against the software, however the subscription tab is not populated.We manage various type of li...
Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery
All, Do we have a way of excluding a CI by name once discovered by Discovery and before its created or updated in the CMDB . This is as a result of dealing with alias. For example if I don’t want a particular CI[based on the name] created or updated ...
Resolved! How to set up MID Server for SCCM Integration?
Hi all, I am going to install a MID Server that is completely dedicated to SCCM integration. I just wanted to know if there is anything in specific(instructions, libraries, etc) to install apart from the file that we download from ServiceNow to set ...
What is the significance of "Duration" and "business duration" field in the Requested Item table
Hi All, Please let me know the significance of the duration and business duration field in sc_req_item. Please let me know why these fields are showing blank in RITM and having values in incident.
Trigger ID is missing on Survey assessment instances
For Few assessment records, Trigger ID is missing.Can someone help me with possible reasons?We haven't done any customization on OOB scripts.Regards,Aanchal
Discover DNS servers as part of Server Discovery
I want to discover primary and Secondary DNS Servers as part of Server Discovery, I am not sure if OOB discovery finds this information from Server. Any help would be appreciated.
Resolved! Access to 'Addtional Info' fields in EvtMgmtCustom_PostBind_Create & _Update
I'm trying to set the short_description field in an Alert to be a value from the [Event > Additional Info] field. By default short_description gets set to "[Event > Type] - [Event > Node] - [Alert > Description]" Doing so directly in the Event Rule ...
Resolved! Allow a group to be able to copy sys_id in incident header
I have a group that is unable to see the "Copy sys_id" link when right clicking the incident header. How do I allow them access to that function? Do I need to create a new ACL?
