When filtering in reporting or even on a list anytime you pick a field that is a date or date/time field you can filter on several predetermined choices such as Last 30 days, Last Hour, Last Month, etc. Is there a place in the tool you can add anothe...
How are virtual networking devices such as PBXs, switches, and routers handled in Discovery? Are these virtualized devices supported in ServiceNow Discovery? If not, we would like to track this virtual attribute on these devices and are looking for g...
Hi All,Will there be any performance impact in case if we increase the "Max run time" for discovery schedules?
Hello,When I kicked off discovery and show status is active. But looks like it's hung and not doing anything. I found out that when i restart the mid server in service-now. Then the job is running, serveral hours later the systom is back again and I ...
I have a group of users (auditors) that I want to allow to see (read-only) the maps in the Dependency Views application and a couple of the modules. I granted them the access to these modules, when they click on the module, they get an error, r...
List,Does anyone know of a way to set focus to a field on load of a page? Currently when we 'create a new' Incident, initial focus is on the Case ID field... We'd like it to set focus to the 'username' field instead.Any ideas would be greatly appreci...
Hi,I have 3 fields on the form1) Category2) Tier 13) Tier 2Tier 1 is dependent on Category and Tier 2 is dependent on Tier 1.I implemented a simple reference qualifier which works fine. Only issue that if Category is null (On form load during insert)...
How do I make the "reference list view" behave like the regular default view. When I select NEW from the Contract list I get the default form view show up. When in a asset on the Contracts tab there is a list called Assets Covered. If I click...
The issue is the emails are not showing the correct currency. How do I update the notification and script to ensure the correct currency is displayed for the approver?The request.itil.approve.role email template has the following:Short Description:...
i am trying to do quick discovery but it is not finishing. it is stuck at shazzam launch not moving any further . the ecc queue shazzam- output is in ready state only. the state of discovery status is active only it is not being canceled or complet...
Hi Team, Can anyone explain the difference between glide ajax call and getReference() call in client script, can you give some examples when should we use. Which is the best to use from performance view.thanks ctomasiITSM:...
Hello,I would like to know the generic challenges we face after ServiceNow instance upgrades from one version to another??What are our roles after upgrade till stability ???How we raise the upgrade request??Steps to follow once it is upgraded for mon...
This article http://wiki.servicenow.com/index.php?title=Variable_Types#Using_Variable_AttributesAlludes to "The following descriptions list the attributes supported for each variable type." ..but never actually displays such a list. Where can I fi...
Hello Experts, I have requirement to turn off the discovery for some of the unwanted classes. Example: DNS Names(cmdb_ci_dns_name).Please let me know the best approach to disable complete discovery for particular class so that it doesn't pull any dat...
Hello everybody,This week i started with the discovery of my companies vcenter in order to see what is being discovered and what will be the relationships etc.These are the facts and steps i took:Instance is running Geneva Patch 7 vcenter is running ...