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Resolved! How to read data from the history tables

Hi ServiceNow Developers,  I am facing the following situation: a business rule ran accidentally in production and caused one field (closed_at in the rm_enhancement table) to be updated incorrectly. This happened about a week ago when we did a produc...

jmweli by Kilo Expert
  • 14006 Views
  • 12 replies
  • 0 helpfuls

Simulating multiple session logins using JMeter

I am trying to monitor system performance during multiple sessions logged in at the same time (over 100).  I need to simulate the connection of multiple users performing simple tasks on a ServiceNow instance and be able to view the overall system res...

ahammoud by Tera Guru
  • 7557 Views
  • 1 replies
  • 0 helpfuls

UI action on a reference field

I'm a newbie learning scripting.   I want to add a UI action to a form.   This UI action adds a button when a field contains the word Test.   The word, Test, is selected from a list of services available to a certain user.  When I add the condition  ...

mlklein by Kilo Contributor
  • 2868 Views
  • 5 replies
  • 1 helpfuls

Resolved! ServiceNow Partners Tiering

At Knowledge conferences, all partners are divided into the following groups: Premier, Platinum, Gold, Silver, Bronze. Whereas on the ServiceNow website, partners are divided into the following three tiers: Authorized, Master, and Preferred. What is ...

Resolved! Auto-close Service Catalog tasks after certain period of time

How would I go about setting something up (Business Rule, something else?) that will auto-close all open Tasks from the Service Catalog (sc_task) after a certain duration of time? Our workflows are set to complete the entire REQ after all tasks are c...

Resolved! Adding OIDs to SNMP Probe and configuring Output

So I added two OIDs to Discovery's SNMP System OIDsRan a Discovery and saw those OIDs in the Discovery log  I think Discovery is pulling the information I need, but I can't get it to output. I've tried creating a field in the form section, but I can'...

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JBark by Tera Expert
  • 8879 Views
  • 7 replies
  • 6 helpfuls

Does Visual Task Board interact with task.state?

In my instance it appears that dragging tasks across the lanes doesn't impact the ticket state.   I had assumed there would be an interaction between attributes default_close_state and default_work_state attributes and the "Doing" and "Done" lanes.  ...

abusch by Giga Contributor
  • 3141 Views
  • 4 replies
  • 2 helpfuls

Verizon eBonding Service

My company recently started using Service Now for Incident, Change, Knowledge and Service Catalog. We use Verizon as our main telecommunications carrier and are looking into the Verizon eBonding service that is available for Service Now. We looked at...

macdonald_ke by Mega Contributor
  • 2751 Views
  • 3 replies
  • 0 helpfuls

Resolved! condition script on content management - dynamic block

Hi,  We need to restrict access on our ess portal to people who are members of one of three possible departments (not roles or groups) and admin users.  We've looked at doing this by adding a condition to the block - dynamic content, by checking the ...

LG2 by Mega Expert
  • 4264 Views
  • 7 replies
  • 2 helpfuls

Resolved! Displaying workflow stages in the form header

Hi All  If I'd like to display workflow stages in the form header of problem / incident records, how can I do that? I'd like to have similar stage indicators that are used in catalogue item requests, here is an example below from a demo instance. The...

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zheil by Mega Expert
  • 3383 Views
  • 3 replies
  • 2 helpfuls

Resolved! Prevent All Members of Group from Receiving Email Notification

Hi there:  Currently, if an Incident is assigned to a group, all members of that group are notified.   Is there a way to NOT have the email be sent to all members of the group?   I know that I can assign an email address to the group, however, my gro...

esioson by Tera Contributor
  • 2584 Views
  • 2 replies
  • 0 helpfuls

how do you audit your group members?

the short description pretty much says it all... currently we are using a scheduled report that sends out to the manager of the group asking them to audit the group members and verify all are still in the group.  this has a couple of issues IMHO...  ...

randrews by Tera Guru
  • 2499 Views
  • 7 replies
  • 0 helpfuls

Resolved! Notification Preferences and removing old notifications

Hello!  I thought that this might be a good question for the user community.  Over time, we've revamped some of the notifications that we've used.   In order to do that, we've made new notifications and inactivated the old notifications.   The chall...

tjschmitt by Tera Guru
  • 3700 Views
  • 4 replies
  • 0 helpfuls

Choice List from existing table / field

Hi All,  I am trying to create field which is "Choice" field, and referring to an exiting Table and field value to be available to my user, instead of creating new choices.  But when i set the source Choice Table & Choice Field, nothing shows up in...

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p_bansal by Kilo Contributor
  • 10723 Views
  • 3 replies
  • 0 helpfuls