Service Tree display was blocked.Services count exceeds the limit

[gernst]

While viewing any Service Map the error "Services tree display was blocked: Services count exceeds the limit. Can be tuned from properties of current plugin (Service Mapping or Event Management)" pops up. We did have  7,011 Application Services. Simple archive unused Application  Services, so we used archiving tool and lowered number of Application Services to 2,260. But we are still getting error message. Could this be a cache issue, or does a job need to run to realize the changes?

[danmjunqueira]

Yes, this could be related to a cache issue or a process that has not yet updated after archiving.

Steps to resolve:

Clear cache
Go to:
/cache.do
This forces the platform to reload cached data, including service counts.

Reindex or reload services
Depending on the plugin you're using (Service Mapping or Event Management), certain background jobs may need to run again to update internal indexes. Restarting Discovery Patterns or relevant jobs can help.

Check the property controlling the limit
You can adjust the service count limit using the appropriate system property:

For Service Mapping: sa.service_tree.max_services

For Event Management: evt_mgmt.service_tree.max_services
Increase the value if needed.

Confirm archived services are excluded
Make sure the archived services are not still referenced in the service tree data. Sometimes the display logic still includes them if they are not fully excluded from relationships or dependencies.

Review dependency views
If the services have related CI dependencies or maps, those may still be overloading the view even with fewer services.

After following the above steps, test viewing the service map again. If the issue persists, you may need to run a full resync job or review related CI data included in the tree.