ServiceNOW ACR user without Multifactor authentication possible?

[Roelof Strydom]

Good day all, 

It is possible to setup a ACR Admin user with out multi-factor authentication?

The reason for my question is that we are a global operation and I need to setup an account for ACR in the event of SSO failure, but we do not want link the MFA to a certain users mobile, I am sure this is understandable.

I did setup up MFA on my personal device and it work as expected, I then tried disabling MFA on the account but then I am not able to login via the /side_door.do or /login.do URL. Just get a Username and password is incorrect.

We have a password vault where the user details will be stored and accessible to all the necessary admins but the issue is with MFA.

Regards

[Aman Kumar S]

Few articles for reference

Rome release - Users cannot login with Username & Password

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂