ServiceNow integration with PRTG

madiha · ‎05-24-2018

Hi,

I am trying to create a PRTG connector instance. I am getting the below error when i test the connections.

"Connection test failed: ERROR EXECUTING REQUEST: Method failed: (/api/table.xml) with code: 401 - Invalid username/password combo
TypeError: Cannot read property "0" from null"

I don't find any option to add the PRTG credentials.

I followed the below link: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/task/configure-prtg-connector.html

vadimdukhovny · ‎05-27-2018

Correct, prtg credentials use basic auth.

Please pay attention that username should be defined in the PRTG system (in the user management screen) and the password should be taken from PRTG (and it should be hashed).

If there is no users in PRTG system (in the user management screen), you should define one.

Vadim

View solution in original post

shubhamkhai · ‎12-17-2024

Hi Madiha,

I’m facing an issue while integrating PRTG with my ServiceNow instance over HTTPS. When PRTG was running on HTTP, the connection was successful. However, after switching to HTTPS, I started getting the following errors:

1. "Cannot convert null to an object"

when testing the connector in ServiceNow.
2. "No certificate in session untrusted" from REST probe payloads when tried via a background script.

I suspect the problem might be related to SSL certificates. Do I need to configure the MID Server to use the SSL certificate for this connection? Or is there any specific setup required on PRTG's side to trust the certificate?

Any guidance, best practices, or similar experiences would be greatly appreciated!

Thanks in advance for your help.

Best regards,
Shubham

arielgritti · ‎05-31-2018

Thanks

Works for me too!!

Great post!

Ariel

arielgritti · ‎05-31-2018

Hello again

The "test connector works fine" but i can't obtain events from PRTG.

I did activate the connector instance, all the times is "succesful" but don't arrive any event (not event signature is updated)

Any suggestions to check?

Thanks

Ariel

arielgritti · ‎05-31-2018

Hello again

The "test connector works fine" but i can't obtain events from PRTG.

I did activate the connector instance, all the times is "succesful" but don't arrive any event (not event signature is updated)

Any suggestions to check?

Thanks

Ariel

madiha · ‎06-03-2018

HI,

I used the below solution and it worked fine for me. This doesn't use MID.

https://community.servicenow.com/community?id=community_question&sys_id=e04043a1db98dbc01dcaf3231f961939&anchor=answer_bbd3847ddb105fc01dcaf3231f961904&view_source=searchResult