Unable to find where the OOB CMDB notification event is triggered

[Asha Gajjala]

Hi All,
We are looking to search the place where the below highlighted events are used to trigger the notification, but we haven't found any. We searched in all the script includes/business rules/ scheduled jobs/script actions etc. but no luck

Event Names: cmdbdatamanager.evaluation.failed & cmdbdatamanager.tasks.created

Any inputs are highly appreciated. 

[Shreya Jain1]

You need to check sysevent_email_action table.

https://<instance>.service-now.com/sysevent_email_action.do?sys_id=6248b11c0713201017b703767cd3004c&sysparm_record_list=active%3dtrue%5ecollection%3dcmdb_data_management_policy_execution%5eORDERBYorder&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_target=sysevent_email_action&sysparm_view=advanced&sysparm_view_forced=true

https://<instance>.service-now.com/sysevent_email_action.do?sys_id=35f8ff920723201017b703767cd30025&sysparm_record_list=active%3dtrue%5ecollection%3dcmdb_data_management_task%5eORDERBYorder&sysparm_record_row=1&sysparm_record_rows=3&sysparm_record_target=sysevent_email_action&sysparm_view=advanced&sysparm_view_forced=true

Regards,

Shreya

[Asha Gajjala]

Hi Shreya,

Thanks for your response. 

I am looking for the script include or the business rule or the scheduled job where they triggered these events using gs.eventQueue. 

[Rahul Priyadars]

Check email notification

Its an event name in email notification - cmdbdatamanager.tasks.created

CMDB notifications URL

https://YOURINSTANCE.service-now.com/nav_to.do?uri=%2Fsysevent_email_action_list.do%3Fsysparm_choice_query_raw%3D%26sysparm_first_row%3D1%26sysparm_list_header_search%3Dtrue%26sysparm_query%3Dactive%253Dtrue%255EnameSTARTSWITHCMDB%26sysparm_view%3D

Regards

RP

[Asha Gajjala]

Hi Rahul,

I am aware of the notification. I am looking for the script where they used these events to trigger the notification. I searched in all the scripts for the above events to find the gs.eventQueue , but unable to find them in the system. 

I am looking for the place of code how they triggered the above events. I searched in the business rules/script includes/script actions/scheduled jobs etc. but not luck.