Shazam not picking up an active IP

[snowenthusiast]

Hi,

I am trying to discover EMC devices. When I do a quick discovery shazam is not picking up anything on that IP, however, when I use ping <my_ip> using command probe it returns with a successful result. This is what is being returned by shazam:

<results active="0" alive="0" full_range="<?xml version="1.0" encoding="UTF-8"?><discovery_ranges><meta_coll><ip_list><ip>X.X.X.X</ip></ip_list></meta_coll></discovery_ranges>" probe_time="5502" range="<?xml version="1.0" encoding="UTF-8"?><discovery_ranges><meta_coll><ip_list><ip>X.X.X.X</ip></ip_list></meta_coll></discovery_ranges>" total="1"><result/>

Any inputs are highly appreciated.

[Chuck Tomasi]

Hi,

Lesson 1: Shazzam and ping are doing two different things. Ping simply tests "can I reach it with an ICMP (ping)". This may or may to return based on how your network devices are set up. Shazzam is asking "Do you have an open port on SSH, WMI, or SNMP?" Have you checked if your EMC device has any of those ports configured/open?

[glennpinto]

When you say " When I do a quick discovery shazam is not picking up anything on that IP", do you mean Shazzam is be executed, and then discovery completes and does not move onto classification? If so then it is all about ports being opened on the target that are being tried by default by Shazzam as Chuck mentions. You can navigate to the IP Services module from the left navigation menu to understand specifically what ports are being tried for the various Port Probes or refer to the documentation.

[snowenthusiast]

Thanks! I'll get it checked.

[snowenthusiast]

Thanks. I'll get it checked.