SNMP traps are not processed by midServer

[rambhatia2017]

Traps are received by midServer but they are not seen in Event form.

Have installed mid server in a Linux server

Have configured config.xml as follows

<parameter name="url" value="https://xxxx.service-now.com/"/>
<parameter name="mid.instance.username" value="xxxxx"/>
<parameter encrypt="true" name="mid.instance.password" value="encrypted:xxxx"/>
<parameter name="name" value="xxxxx"/>
<parameter name="mid.proxy.use_proxy" value="false"/>

One of my server is sending SNMP traps to mid Server. I can see that the traps are received by mid server using tcpdump

But for some reason, these traps are not seen in event form

Am able to ping xxxx.service-now.com from mid server

Have ensured that provided username & password are correct

In ServiceNow,

Mid Sever->servers, value of my midServer status is up & value of Validated = yes
Mid Server->Extensions->MID SNMP Trap Listener, for my trap extension value of status = started

No errors are seen in agent/logs/agent0.log.0

Can someone hep me - what else to check for ?

Thank you,
Ram

[tim_broberg]

Does the mid server send an input on the ecc_queue with the event?

[rambhatia2017]

In ecc queue, I see an entry created five minutes ago.

For that entry, Agent = my midServer, Queue = input, state = processed

Payload for this entry is having some information but nothing for the traps received by midServer

[rambhatia2017]

Version of my instance of ServiceNow is Jakarta

[tim_broberg]

From the topic and name of the ecc_queue record, does it look like it's from the VCenterExtension, not some other random input?

It should have json content for vm_bios_uuid, vm_instance_uuid, vcenter_instance_uuid, and data.