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how to disable tooltips

Hi,  Please could you tell me if there is a way to disable tooltips in servicenow ? They are driving me crazy!  Thanks,Edward

equick by • Kilo Explorer
  • 3072 Views
  • 10 replies
  • 0 helpfuls

Resolved! First Call Resolution

I have been asked to create a new metric for first call resolution.   Currently we use the out of box (opened and closed (no save etc in-between) The business would like to have a First call resolution that is calculated with the following parameters...

magoo by • Kilo Expert
  • 2894 Views
  • 4 replies
  • 4 helpfuls

Discovery Reports

In my deployments I'm always creating reports to filter out connection and other general errors...I've passed this along to the product folks and fingers crossed it will be OOB soon.. but if you would like here's my simple Some of my favourite report...

doug_schulze by • ServiceNow Employee
  • 2585 Views
  • 5 replies
  • 0 helpfuls

Resolved! Unable to connect to ServiceNow ODBC driver

Hi,  I have Crystal Reports 2011 and Windows 7 64 bit.   I installed the 32 ODBC driver for ServiceNow and configured it according to the instructions in the wiki using the 32 bit ODBC administrator.   When I try to connect to the data through Crysta...

jmckay by • Kilo Explorer
  • 11751 Views
  • 8 replies
  • 0 helpfuls

Moving data from a Time field to a Decimal field

Hi,  I'm having trouble moving contents of a Time field type into a decimal field type.  Client have so far been using a time field entering HH:MM:SS, but now wants to enter a decimal value.  So 1 Hour 30 minutes would then be 1,5.  Therefor they hav...

alm by • Kilo Explorer
  • 1426 Views
  • 1 replies
  • 0 helpfuls

Resolved! g_form.setValue not working on Variable set

I have the below script set to run on load to automatically set a selectbox, it does not seem to be working, Does anyone know if this will not work on a variable set? I only have two choices available Values 1 and 2      function onLoad() {     //Typ...

Jeffce by • Tera Expert
  • 4926 Views
  • 5 replies
  • 0 helpfuls

Resolved! How do I schedule a requested item

Hey Everyone!  Quick question for anyone who has experience with this.  I am trying to automate a checklist for our network security team.I have built a catalog item, created an execution plan that contains all the tasks required, and all of that wor...

TheSonOfMogh by • Kilo Contributor
  • 6693 Views
  • 4 replies
  • 3 helpfuls

fields not pulling in data in notification emails

Hi,  I am ammending our approval request notification email to include start and end dates of the change as well as the business service. the first three are puling in the data in the fields but the rest do not, they just display the field name but n...

scottjus82 by • Kilo Guru
  • 1564 Views
  • 11 replies
  • 1 helpfuls

Resolved! Get RITM number in worflow

Is there a way RITM number to use in a script during the workflow?     I know its available in the workflow as I can use it in a mail script during the workflow.

Resolved! Set Mandatory Conditions for a List Collector

Is there a way to set a list collector mandatory for different conditions? I am trying to make it mandatory for a list collector to have at least 2 values selected. I need to do this onChange with a Client Script. I am not familiar with how list coll...

Catalog Item - Variable Time only required

I am new to the ServiceNow community. I have tried to search for an answer to my question, but not found any matches.I am currently building a Service Catalog item, one of the questions relates to whether the action has to be regularly scheduled, if ...