We have an issue where in the fields are showing sys_ids instead of String value after the incident are closed.The value are showing as sys_ids for the users who are not admins.However, for Admins as well the list view also shows the sys_id and if yo...
Hi All,While working on some issue with network gear discovery, i got stuck on a point which is "How does discovery classify network gears?"...As far as i know, for Classification SNMP OIDs (sysObject ID OID) will be used and when there is a match,...
Hello. I'm trying to setup Service Mapping on my instance. I have Linux Server which has a few monitoring system on Apache and MySQL server. After discovering of server I'm getting next result.I have created a new Business Service and select TCP Clas...
In the documentation for creating a discovery classification. It says that it is possible to configure discovery to not trigger the specified exploration probes:Triggers probesSelect the exploration probes you want Discovery to launch. These probes...
Hi,I am trying to filter the responses for REST query`https://XXXX.service-now.com/api/now/table/sys_db_object?sysparam_query=sys_nameLIKEDia`I read that the sysparm_query=column_aISNOTEMPTY would work. As documented in How do I filter empty rows wit...
Can someone confirm my comments below are correct? If I am incorrect, can you please add comments?"CPU count" represents the number of CPUs (sometimes referred to as processors or sockets)."CPU core count" represents the number of cores per CPU.Thu...
intial i can able to see view/run module i have issues i can't able to see the reports after saving also so i deleted the user preference the i faced a new issues i can;t able to see the reports application(view/run module) event still i have itil ro...
How do I create or get access to my home page url so I can send the url in email so my customers can click it and be lead right to it?
need to know what the back up proceddure is CLOUD backup for ALL services.
All, Our CMDB is being populated with the CI record in lowercase. Is their a way that we can get the CI to discover in the proper case of how the device is configured?
Hello everyone, We are planning to integrate BigFix software data with ServiceNow discovered software data. Now, we need some guide lines on how to perform this integration so we can plan for the requirement. Response is appreciated.Thank you,Rajeev ...
I am a newbie in Event management and I can't understand how it actually works.I have a Linux-server and I'm trying to set up a monitoring of some services and availability of host. From my understanding: I need to create a new "Connector Definition"...
I have a user that has an INC0026951 in her groups open INC. However, when she tried to open it, she gets a "record not found" error. When I log in as admin to delete it, I can not find it, I get a "record not found error so I am not able to delete i...
For Event Management we are sending events to ServiceNow using the REST api. There is only one field for description appropriately named Description. When an event moves to an Alert and then to an Incident, the Short Description is added. I would lik...
Hi,Does anyone have any experience or recommendations for how to manage items such as Ethernet cables, HDMI cables, HDMI > DVI adaptors etc.? We want to be able record how many we have and how many are in use and how many are in stock and where. We i...