We are looking to upgrade our production instance from Geneva to Helsinki, but prior to doing so, we have been looking through the Upgrade Monitor and noticed that we have a significant number of Skipped Updates that need to be reviewed. As you ope...
Hi all, I have a strange problem in my ServiceNow instance. When non-ITIL employee users try to look at Request Items they are on the watch list for, they see an error message stating "Security constraints prevent the display of this record". I've ...
Does anybody know how to prevent the creation of these records. We have 1 million + of these records.I have a note from a long time ago that says to disable the 'ports' field in the SNMP - Switching probe. And there is something in the Wiki about...
Hi GuysI have created a custom app (Case Management Tool) and I have a have a requirement that I would be fairly simple, get the users age in years based on their date of birth. This is a scoped application, which changes the script you can use. So f...
I have a requirement which states that email are set to Program Manager which projects are associated to custom form (Meeting Review Form). The notification is configured to be sent when the attachment event is triggered. My issues is to dynamically ...
Hello Everyone,I have asked a similar question before but didn't get very far however I now have a better idea of what I need. We have a request that requires an attachment, currently.... the request gets approved and sent to one of our teams who dow...
Hello,Our service desk department wants to see on the "My groups work" tab all the unassigned incidents, tasks but not the resolved ones. I have applied this filter(see below print screen)If i try to add another condition(Incident state-> is not->Res...
Dear all,I need to set up a conditional Scheduled job for updating user data in incident, problem and change application. The job has to check the following conditions: if incident, problem and change records is closed and it's more then 12 month alr...
When I set the maintenance flag on an alert does it suppress new alerts?The documentation seems to say that it only affects the roll-up into the Overview page. Also new, identical, alerts will also have the maintenance flag set if all previous iden...
Hello All,I came across the requirement from a customer to automate requests of New User Account Creation for Airwatch. I'm new in Automation and Orchestration, please help me out for the below queries..Can we do it with Orchestration ? Since I have ...
I am trying to copy a file or directory from a Windows server to my Windows MID server. Using a simple Powershell activity where the credential vault has an account that is a local admin on both servers. Copy-Item -path \\server1\d$\repor...
We are cleaning up our CMDB and have 66,000 CI on 669 pages (100 CI's per page) with the Class: Next Hop Routing Rule.We would like to select them all and delete them. Is there a way to delete them all at once, or do we have to select all (100 at a...
Hi everyone,We noticed that when Discovery runs on any laptop that the default 'Chassis type' is set to 'Docking Station', instead it should be defaulting to 'laptop'. Does anyone know where the logic is stored for setting these values? Any help ...
Sorry for asking this again. Could anybody point me to the documentation of on-call scheduling API that has all available methods and examples? Thanks
Hi,Has anyone ever had a scenario where a device is reachable if you login to MID server and try to access the device BUT seems to be dead when you try to discover it? What are the possivble causes? And how should we go about debugging and resolving ...
