Support groups
Hi, Can anyone tell me if there is the ability in SNow to not only show the support group names in my report but also any users in the groups? Thanks
ITOM forum
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Forum Posts
Resolved! Confused as to why Assets and CIs are on different tables but with a 1-to1 mapping???
Hi All, Can someone point me in the right direction here please? We use ServiceNow for our CMDB/Discovery but have a financial fixed asset register (FAR) as part of our ERP. I am planning to copy and synchronise the FAR information into Servicen...
Alive, Not classified
Hi, While Discovery bunch of my IP returning this error. I checked the log and it indicates that IP is not Active but it's Alive. I can see refusal on many ports. I have below questions in the discovery: (1) What is the difference between Active an...
Group By in related lists
Is there a way to get the same view in related lists as we get when we do a 'Group By' on certain column on list page?
Resolved! Discovery probe to get printer firmware version
Does anybody know of a pre-existing SNMP probe or written one that gets printer firmware version? From my understanding, this is vendor specific and not as trivial as it would seem. Help is much appreciated. Thanks!
Invalid update
A user in our Production instance was attempting to load a new Change, and whilst updating all the relevant fields on the form, the user accidentally entered information into a field which isn't used. The field was Related Service Request (note - thi...
Resolved! Need to show group members on a catalog item form
I've been searching the community and the wiki and I have seen several ways that people have said they've done this, but none of them are working for me. Here is my scenario: The request is for the review of an assignment group and will be sent to ...
Condition if a user is not a member of a group
It's simple Javascript question:I'm looking to find how to check if a caller is not part of a group in a notification. I've successfully used isMemberOf to check for a group but not the reverse.Any help would be appreciated!
Resolved! UI button needs clicking twice
Hey guys, I have a UI button on my change form that for some reason needs clicking twice to progress. All the button does is change the phase, it requires the change ticket to be in a specific phase. When I click the first time the phase state does...
Windows classification - Windows Cluster VIP
Hi All, I have query specific to Windows Cluster VIP classifier. One of the IP in our network is detected as Windows Cluster VIP at classification phase.However it do not go further. When I looked around, there are no triggers probes in this classi...
Hardware Asset record not found in All Assets
Per my understanding, all the three asset class (Hardware, License and Consumable) tables are just an extension of the main asset table (alm_asset). So any asset record be it hardware or license or consumable should be also present in main asset tabl...
Resolved! Using the schedule 8-5 weekdays excluding holiday in Scheduled job
I want my scheduled job to run only on business days.Can I use the schedule 8-5 weekdays excluding holiday in Scheduled job?
Resolved! How to override a field from a reference table
Hi ServiceNow Community Developers, I am currently configuring the problem form and one of the fields I have is a vendor field (custom) which is a reference to cmdb_ci table. The display field on the cmdb_ci table is the name. When I click the refer...
Service Catalog Item's Variables with hint
Is it possible to have a hint feature on service catalog item's variables?For example, I have a choice list variable and need a hint for each option in the choice list, and as I hover the cursor over the option, a hint would appear in the screen.I'd ...
Adding SNMP MIB Files
Hi all, i just got an email from our Telecom Team, with a ZIP File including a lot of MIB and MY Files for our Avaya Equipment.So i searched the Wiki and Community Page how to add this. I found , that i need to go to MID Server -> SNMP MIB, Create a ...
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