SNow Field by Field descriptions for Business and Applications Services

taniak · ‎01-19-2017

Is there a list that contains a description for the fields in ServiceNow as it relates to Configuration Management?

Mike Allen · ‎01-20-2017

Ok.. let's do it another way. In the left navigator, type sys_documentation.list:

It will open the Field Label table:

Put cmdb in the table search and hit enter:

That will give you practically every field in the cmdb (cmdb_ci is the base table and there are a lot that extend off that, but they all start with cmdb).

I just removed the empty hints, but that is where you will get your information.

View solution in original post

Mike Allen · ‎01-20-2017

I think this is as close as you will get:

https://[INSTANCE].service-now.com/sys_documentation_list.do?sysparm_query=nameSTARTSWITHcmdb%5Ehint...

This is a list of all the hint texts. Cobble that with ServiceNow docs and wiki and an external site like Configuration Items | What Is a CMDB? | InformIT and you will get a relatively good idea.

Honestly, the best people to talk to about what each field is would be someone who works on the technology. For example, go to a server tech to get info on servers.

taniak · ‎01-20-2017

Hi Mike,

Thanks for replying. Unfortunately, I am unable to access the link you sent (not sure why). I am basically trying to do field mapping from HPSM to SNow and having field definitions would help! would you resend the link again?

Mike Allen · ‎01-20-2017

You have to replace the [INSTANCE] piece of the link with an instance you have access to, either a developer instance or your company's instance.

taniak · ‎01-20-2017

Funny! I am not sure i have access to any. I just joined the community yesterday through servicenow to get help as I am trying to learn SNow from a CMDB perspective. I am trying to access with different instances but can't.