Solarwinds Custom Fields

[ayush_saxena]

Hi Experts,

We are trying to integrate solarwinds with Servicenow using Event management module (OOB Connector). It is being noticed that certain custom attributes from Solarwinds are missing in Servicenow when connector is used.

Any advise where can I find OOB mapping for Solarwinds attributes and Servicenow event table fields ?

I believe most of the mapping is in Javascript mentioned in Connector definition. Can anyone assist on this.

Thanks.

[adar]

Hi Ayush,

Most of the mapping is indeed in the Connector JavaScript. Additional mapping is done using Event Rules and Event Field Mapping rules, you can filter the rules lists by source to see these. Note that these rules only manipulate data, they do extract anything, so if data is missing the place to adjust would be the Connector code.

Depending on what you mean by 'custom attributes' and which version you are using, the following may also come in handy: In Jakarta there has been a parameter added to the connector called 'nodes_custom_properties'. This can take comma separated list of Custom Properties of a Node, and the Custom Property name and value will be added as fields in the Additional Info of the Event.

Adar

[ayush_saxena]

We are on Istanbul, the current scenario is there are few parameters that are fetched by BMC BPPM from Solarwinds and displayed. But I cannot find any trace of those attributes on Event table. Please advise if there is a data source where I can see/track the data coming into Servicenow from Solarwinds via Connector.

[gbunce]

I am facing the same issue. In the Solarwinds connector I see the routine this.probe.getAdditionalParameter("nodes_custom_properties") which I assume is the function for obtaining those custom properties from solarwinds, but I am not seeing them in the additional info for the event. Do I need to configure something regarding the nodes_custom_properties parameter, like a list of properties to collect?

[gbunce]

Got it...after upgrading to Jakarta, I had to recreate the Solarwinds connector instance in order for it to pull the new parameter field into the definition