SolarWinds Graph connector integration Error

[Abhishek41]

Hi All,

We have recently configured SolarWinds graph connector for pulling the SolarWinds data to ServiceNow CMDB. But when we are going to testing connection step and clicking on load 20 test records then we are getting the below error

Error message - com.snc.process_flow.exception.ProcessAutomationException: Error creating Attachment raw_page_stream :Method failed: (/api/now/hub/temporaryattachment) with code: 400

Can anybody help in identifying the issue and resolve.

Thanks,

Abby

[Mahak2]

Hello

Please follow below steps:

1. If you are ableeview the Fixed In section (within KB0866858) to determine the latest version with a permanent fix your instance can be upgraded to.
2. The workaround is to add a valid extension to the attachment_name from system property "glide.attachment.extensions", ie "rest_action_response_boy.json"
3. Alternatively, set the system property "glide.attachment.extensions" to null/empty.

Mark my response as Helpful and Correct as applicable.

Thanks

[Abhishek41]

Hi Mehak,

we tried the mentioned step and 2 and 3 but still it is not working for us.

Thanks,

Abhishek

[Veera P]

Hi Abhishek,

I am also getting the exact same issue and have tried with the below two options, but there is no luck. Do you have any solutions to this issue? Please help me with this?

"glide.attachment.extensions" to null/empty

"glide.attachment.extensions" to bmp,csv,doc,docx,gif,htm,html,jpeg,jpg,log,msg,p7s,pdf,png,pptx,rar,txt,xls,xlsx,xml,zip,zipx,svg,json

Thank you.

Veera

[Preetha K]

Hello Abishek/Veera

I am also facing same issue with error code 400 and tried the above methods but no luck.

Regards,

Preet