SolarWinds Graph connector integration Error

[Abhishek41]

Hi All,

We have recently configured SolarWinds graph connector for pulling the SolarWinds data to ServiceNow CMDB. But when we are going to testing connection step and clicking on load 20 test records then we are getting the below error

Error message - com.snc.process_flow.exception.ProcessAutomationException: Error creating Attachment raw_page_stream :Method failed: (/api/now/hub/temporaryattachment) with code: 400

Can anybody help in identifying the issue and resolve.

Thanks,

Abby

[Veera P]

Hello Preetha,

It was due to insufficient credentials access to the service account. Please connect with SolarWinds team and validate the credentials then connection will work successfully.

Thank you.

Regards/Veera.

[MBarrott]

Hi @Veera P - I know this is an old post but do you remember what credentials access was needed for the service account in SolarWinds?

[Isac Newton Gab]

Hello @MBarrott ,

Did you find the solution for this issue?

Thanks,

Isac

[MBarrott]

Hi @Isac Newton Gab 

Sorry I didn't see that you'd reached out. I was able to fix this issue. I had to grant the SolarWinds profile admin-level access. Once I did that and reconnected it was successful. 

[Harrymate]

there is a certain possibilities, i'll try to give you short lines, confirm all sentence working whether all below information is working or not:

1. Try uploading a small attachment manually to check if it's a size issue.

2. Confirm API permissions for the user calling /api/now/hub/temporaryattachment.

3. Debug API response from SolarWinds using Postman.

4. Check the logs for more details on why the request failed.