Stop de-duplication tasks

[A Westervelt]

We switched over from the legacy CI identification scripts to the new Identification and Reconciliation engine for the CMDB. At first, the de-duplication tasks we useful and pointed out a few errors that we had. However, every false positive keeps reappearing and the usefulness has become a needle in a haystack.

Is there a way we can still use the Identification and Reconciliation, but not generate the de-duplication tasks anymore within Helsinki? Or will I have to migrate back to the legacy identifiers?

[bernyalvarado]

That's the cool part of ServiceNow... most things are very simple! A great platform indeed.

[peterraeves]

Berny's idea is okay, but it would probably be better to use OOTB functionality instead. If you open the link Berny added (Resolve de-duplication tasks ), you can read the system property to skip duplicates. Just set that to ' true' and it will skip duplicates

Because in your solution the records do not get updated and you do not get a warning through a deduplication task. When you use the parameters, the records at least get updated

[arordeep]

Any OOTB solution available now, considering this post is 7 yrs old?

[Alexey7]

I think the best oob solution would be to use health preference and disable metrics you don't need. The alternative way would be use health inclusion rules and specify conditions there.