Submit cancelled due to script error.

saranya7 · ‎06-27-2014

Hi all,

Users are unable to update the catalog task due to "Submit cancelled due to script error. Please contact your system administrator" error. This error is thrown for few catalog items and system is not allowing to update the catalog task after insertion. Please give me some pointer on why this error is thrown?

Thanks in Advance.

solutioningnow · ‎06-27-2014

Hi Saranya,

I have also faced similar issue many times, to solve the issue generally I open the same page in Mozilla and check the error console. We get this type of error when some client script throws errors.

Please mark answer as correct/helpful, if it was helpful

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

View solution in original post

harikrish_v · ‎06-27-2014

Are you getting this as an error message or Alert? If its an error message, you can start by looking into your business rules and if it is alert, then look into your client scripts/ UI policies. Also check if this happening for users who does not have "write" role to the Catalog Task table, you probably have something in the Update action which checks for canWrite() or something similar.

Thanks & Regards,

Hari

Pradeep Sharma · ‎06-27-2014

Hi Saranya,

Please check the business rule on the "sc_task" table.

There should be some script which is causing the issue.

Thanks,

Pradeep Sharma

Bhavesh Jain1 · ‎06-27-2014

You can try Debug Business Rules module of Servicenow and see what are th rules causing this issue.

Also I would suggest you check the Error logs if they is any mention about the Business rule/ Code causing issue.

saranya7 · ‎06-27-2014

I did check the Business rules since it is a error message and I don't see such messages are configured. Also, the user is having the required write roles as per ACL on catalog task. I suspect this error message is out of box but no clue about the script. please advise.