Forum Posts
What all event details will get from SCOM integration with service-now.
I'm very new to ITOM - event management, I hope some one could help me understand below things 1) what details of an alert comes to the service from SCOM for example state, severity, name etc.,. Also will snow get the custom field details? 2)In SCOM ...
Resolved! Events Management events in ready state
Event Management events are not processed. Because such events are not processed, alerts will not be created nor incidents which are created by such alerts.
Resolved! Error: Unable to make a connection to Intune via Graph API call?
Error executing script : org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to Intune via Graph API call. Please check your credential configuration. Check system log for more details. (sys_script_include.6a4e0342773310102...
Resolved! Error: : An execution timed out with timeout of 600 SECONDS (Intune Integration) ?
Error executing script : org.mozilla.javascript.JavaScriptException: com.snc.process_flow.exception.ProcessAutomationException: An execution timed out with timeout of 600 SECONDS (sys_script_include.6a4e0342773310102dfb23446810611c.script; line 615)
Resolved! Event Management events stuck in 'Queued.' state.
What is the solution if events are stuck in the 'Queued.' state?
Unable to discovery Storage device using SMIs
Unable to discovery Storage device using SMIs. 1. iam using linux mid server as my sims server. 2. as per ecc queue i can see input as : port 427 and 5988 are open (made 5988 as default for wbem on porbe) i can see CIM credentials being using in ...
make short description as 'my local issue'
Hi i want make request , request item s short description as 'my local issue' in catalog item once i raise request from service portal , Request and RITM was creating so , i want make both short description as 'my local issue' Thanks in advan...
MId Server in DMZ
We are planning to deploy the DMZ MId Server , right now the DMZ is completed with the built process. Can someone help me to know what re the pre-requestees and pre-requirement I have to know before setting up this MID. I was referring to couple of ...
How to manage cert renewal when certificates are renewed by a 3rd party resulting in duplicates
hi Rephrasing my original post. I have certificates which are renewed by 3rd parties and correctly Discovered. This however results in duplicate certificate entries as the expired cert is still in the table with an installed status. I wondered if the...
Resolved! ServiceNow Quick Start guide for ITIL users
Hi Everyone,Are there any quick reference guides available for ITIL users explaining how to create incidents and assign incidents. Just trying to find some general documentation if it is available to assist with training new users. thanks
Resolved! CIM - Classify Error - Classified, couldn't identify
Hi All, We are trying to run discovery to discover storage, installed SMI-S Service on the Dell Compellent Data Collector. When we run the discovery, we are getting the below error DiscoveryCimWbemServiceIdSensor: WS_ObjectManager{CreationClassName='...
