Submit cancelled due to script error.

[saranya7]

Hi all,

Users are unable to update the catalog task due to "Submit cancelled due to script error. Please contact your system administrator" error. This error is thrown for few catalog items and system is not allowing to update the catalog task after insertion. Please give me some pointer on why this error is thrown?

Thanks in Advance.

[lawrence_eng]

Note: I moved this thread out of Community Updates & Feedback and into Support.

Thanks,

Lawrence

--

Online Community Program Manager, ServiceNow

[solutioningnow · Accepted solution]

Hi Saranya,

I have also faced similar issue many times, to solve the issue generally I open the same page in Mozilla and check the error console. We get this type of error when some client script throws errors.

Please mark answer as correct/helpful, if it was helpful

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[saranya7]

Thanks for indicating this issue happens due to client script. should be a syntax error? it will be more helpful if you can elaborate the steps to debug Since I checked syntax of all the client scripts on sc_task table but "Syntax OK" for all the scripts. Please advise.

[solutioningnow]

Hello,

Its may be related to Syntax error but more of the variable you are accessing in client script is not accessable for logged-in user or may be the field not available for current view.

If you open the same page in Mozilla, check Error Console using Web Developer it display as below:

With this you can easily track the script which is casing issue.

Please mark answer as helpful, if it was helpful

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[uniyalsubhash]

Other way this can be traced is by testing it using admin id, I tried with ITIL it gave the error "Submit canceled due to a script error - please contact your System Administrator.", but when I tried with admin id it gave the full client script and the error which was in it.