Subscribed By Related list in CMDB table?

[sureas]

Can someone help us to understand how Subscribed by related List work in CMDB tables? We have added users in CMDB tables Subscribed by Related list to trigger notifications? Do we need any other configuration needs to be done to trigger notification if is affected? If possible, Please give us insight on this Subscribed by feature.

[Alberto Consonn]

Hi

here you will find a useful and well-done article that will clarify your doubt:

Subscribe to Multiple CIs at the Same Time in ServiceNow

Hope this will be useful for you.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[Alikutty A · Accepted solution]

Hello,

I am not sure about the Subscribed by list, I think it was an old way of doing it. If you want your users to subscribe for CI related notification. You can follow these steps or ask the users to do it.

1) Open a CI and click on the Subscribe link

2) An entry gets automatically added to the Personal notifications of user under his Notification Preferences for Configuration Management

3) A related entry is also added in sys_notif_subscription table. Once this is setup, Users would be notified about any updates on the incident through the CI Affected notification, You will need to ensure that its conditions & contents are updated to set it correctly.

[sureas]

Thanks Alikutty for your detailed explanation. Our requirement is whenever user click subscribe related link, Automatically that user detail needs to be added in subscribed by related list and remove on unsubscribe. Subscribed by is entirely different table (cmdb_subscriber), So i thought of checking how we can use subscribed by related list to trigger notification as like subscribe.

As per our understanding,

Subscribe and Subscribed by are entirely different tables with different functionalities.  

Subscribe -  Any user who can access to CMDB classes can click on Subscribe link and subscribe to that CI. When we click on Subscribe related link of a CI, a record will be added in the notification subscriptions. And gets removed when we click on Unsubscribe.

Subscribed by- As a CI owner, We can add more to users to Subscribed By ( cmdb_ subscriber) table for any particular CI .If this CI is selected as affected CI in any of the Incident, Change , Problem, event will be triggered  to send notification to subscribed by users. But we dont see any notification configured for this option and it seems like, need to configure event to trigger .

[Eric K3]

Did you ever figure out the purpose/functionality of the cmdb_subscriber table? Notifications/business rules/events?