Support groups

[geoitsms]

Hi,

Can anyone tell me if there is the ability in SNow to not only show the support group names in my report but also any users in the groups?

Thanks

[geoitsms]

Thanks Peter...I would have thought so also. I'll look again in my drop down but I don't see them there.

[peterwestergaar]

Ah, yes, the dropdowns have human-readable names.     But the tables have system names that you need to use for coding etc.   It keeps them distinct.    

To see the sys_user table, you'd go to one of the sidebar entries like:  

• Organization Management -> Users, or
• System Security -> Users and Groups -> Users, or
• User Administration -> Users

Those each take you to the sys_users table.   As another   helpful tip, you can confirm what table you're looking at by right-clicking on the table header, and selecting Personalize->Table and you'll see information about the table, including the label (the human-readable name, in this case User) and the actual name (in this case sys_user)... be REALLY CAREFUL in that screen because of course any change you make to the table should be carefully considered.   Just back away slowly after you get the table name.  

[geoitsms]

Just checked again Peter....nope, don't have those fields. I'll have to ping my SN dev guy to figure out why they don't exist on any of my SN platforms.

Thanks again for the help.

[peterwestergaar]

Oh, apologies, I thought you were the ServiceNow admin/developer.   Yes, you might need escalate privileges to see some of that data, or you might need the data security relaxed to see that data at your privilege level.    

Good luck!          

[geoitsms]

No sir...but I'll figure it out. Thanks again.