Tag Based ServiceMapping

[Geet6]

Hi All,

 Creating the tag-based service mapping Flat structure of map is coming on map..we need to show as a top-down view but its not coming.. 

we need like as per below pic.

For example we have deployed the key and value as per below-

key- Test, dev,prod

value- Finance

Any help??

[bdubz7]

unfortunately, that is the limitation with tag-based mapping.

It won't be as precise or logical as using patterns.

Docs gives a good example in the diagram.

https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/map-service-tag.html

[Manjunatha G1]

Hi,

you need create the traversal rules in the table svc_traversal_rules to get the relationships on the map.

https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/...

if this has been helpful please mark as so, if this answered your question please mark as correct.

Regards,

Manjunatha

[Aakash Bhagat]

Traversal Rules need to be added in proper order as tag-based discovery uses these rules to find the ci's that can be mapped.

By default, the max number of active traversal is 5 and can be changed with sys_property svc_by_tags.max.traversal.rules.active.

These traversal rules can be created updated or deleted by users with role sm_admin Paris onwards, prior to this version modification of these rules can only be done by the user with maint role.

Thanks and Regards

Aakash Umeshbhai Bhagat

[Manju88 · Accepted solution]

Hi,

you need create the traversal rules in the table svc_traversal_rules to get the relationships on the map.

FYI: https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/...

if this has been helpful please mark as so, if this answered your question please mark as correct.

Regards,

Manjunatha