How to configure the incident form inside the Service operations workspace.I would like to add a few more header section in the incident form which is represented Pictorially. (How it is) (How i want it to be) I want my header section to look like th...
Hello, I have multiple Sources like Discovery, Intune, Tanium...etc. I would like to prevent any of these sources from updating the serial number if the serial number is not empty on the CI. How could I achieve this with reconciliation rules? any lea...
Hi , Need to configure email Notification for certificate expiry -before 90 days, 60,30,15,and 1 days please help to configure
Hello ServiceNow Expert, We have done the infrastructure scan for the AWS environment and discovered Virtual Machine Instance. Later we run the Host OS level and discovered successfully. After validating the data, we could both are discovered but Vir...
Hi ! I downloaded the MID installation file from PDI(tokyo verison) and tried to install in my personal laptop which of windows 11 os version. 1. I created the mid user - added role2. Downloaded windows 64 bit file - Its not installing - Message I se...
Hi,We notice that Discovery when discovering an MSFT SQL Instance CI on a SQL cluster names the instance including the hostname of the cluster node the instance is running on at the time of discovery.For instance if:Instance name: I01Cluster name: sq...
Kindly guide me on how to configure incidents inside the Service operations workspace.In the horizontal portion (highlighted in red in the figure below), I would like to add an overview and playbook (tabs), and in the vertical section, I would like t...
Hello Expert Team, Looking for quick help here for Windows Machine discovery.In my setup I am running discovery for target host and its getting failed with below message while classification Command [$env:PSModulePath = $env:PSModulePath + ";C:\SNO...
Hi experts, I'm trying to discovery 2 windows servers.One server failed with Windows classification error - Classification payload is empty. Stopping classification.The payload looks like :Another successed, with payload like below: Could anyone help...
Hi All, When we are trying to run discovery , we are getting the below issue on classify. Active couldn't classify. Cannot connect, status is TCP_CONNECTION_DROPPED. Connection unexpectedly closed by SSH server: Regards, Pavan
Today we have control of the cronjobs in our environment in an Excel and we want to have this data within ServiceNow. The cronjobs are already inside the CMDB and I thought of using the Schedule field to have this record. The problem is that we have ...
Hello Experts, For ServiceNow Discovery, If there is discovery of devices is performed on the on-premises devices and then it migrates to Cloud Environment, will the discovery be able to scan the devices automatically?(i) Will it require additional e...
Hi Experts! Our MID Server use AD Domain account to "logon as a service" on the MID Server service. We had noticed that our AD account keeps getting locked out, hence we are replacing the same with the new account.The account we use below is an AD A...
Hi, We want to restrict an IP address to be scanned by a particular credential or credential type. For example, if an IP address is of a Network Router or a switch then it should be scanned only by SNMP credential and not by any other credentials. P...
What is the Manager of Managers (MOM) layer in ServiceNow and What is uses of it? Anyone having explanation on it please share it, Thank you.
