Task: Creating the iTunes Discovery Pattern (Part 1) is not complete

[Shoji Suzuki]

I followed the steps listed in the task to perform Quick Discovery, but the task did not complete.
Please tell me the cause.
iTunes does not appear in the ECC queue.

https://learning.servicenow.com/lxp/ja/pages/learning-course?id=learning_course&course_id=c176fcb393...

[Bhuvan · Accepted solution]

@Shoji Suzuki 

Please update the Process Classifier as below [Task 6 : Create iTunes Process Classifier]

Please follow YouTube videos in below link for step by step instructions to complete the lab tasks

https://www.servicenow.com/community/itom-forum/task-create-itunes-discovery-pattern-part-1-missing-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Shoji Suzuki · Accepted solution]

The process classifier has been updated.
We have reconfirmed that iTunes is displayed in Applications.
We executed quickdiscovery in this state, but iTunes does not appear in the ECC queue.

[Bhuvan · Accepted solution]

@Shoji Suzuki 

Please follow below posts that helped to resolve the complete the lab tasks for other users,

https://www.servicenow.com/community/itom-forum/classify-and-discover-itunes-running-on-a-window-ser...

https://www.servicenow.com/community/itom-forum/i-am-stuck-at-module-9-task-create-itunes-discovery-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Mannapuram · Accepted solution]

@Shoji Suzuki  I just tried it on my course instance, it worked. Can you please share the screen showing the mapping of 'Trigger probes' for this classifier. It should be as shown below:

[Bhuvan · Accepted solution]

@Shoji Suzuki 

Please update the Process Classifier as below [Task 6 : Create iTunes Process Classifier]

Please follow YouTube videos in below link for step by step instructions to complete the lab tasks

https://www.servicenow.com/community/itom-forum/task-create-itunes-discovery-pattern-part-1-missing-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Shoji Suzuki · Accepted solution]

The process classifier has been updated.
We have reconfirmed that iTunes is displayed in Applications.
We executed quickdiscovery in this state, but iTunes does not appear in the ECC queue.

[Bhuvan · Accepted solution]

@Shoji Suzuki 

Please follow below posts that helped to resolve the complete the lab tasks for other users,

https://www.servicenow.com/community/itom-forum/classify-and-discover-itunes-running-on-a-window-ser...

https://www.servicenow.com/community/itom-forum/i-am-stuck-at-module-9-task-create-itunes-discovery-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Mannapuram · Accepted solution]

@Shoji Suzuki  I just tried it on my course instance, it worked. Can you please share the screen showing the mapping of 'Trigger probes' for this classifier. It should be as shown below:

[Shoji Suzuki · Accepted solution]

@Mannapuram 

Sharing the registered content of triggers probes.