Task: Creating the iTunes Discovery Pattern (Part 1) is not complete

[Shoji Suzuki]

I followed the steps listed in the task to perform Quick Discovery, but the task did not complete.
Please tell me the cause.
iTunes does not appear in the ECC queue.

https://learning.servicenow.com/lxp/ja/pages/learning-course?id=learning_course&course_id=c176fcb393...

[Bhuvan · Accepted solution]

@Shoji Suzuki 

Please update the Process Classifier as below [Task 6 : Create iTunes Process Classifier]

Please follow YouTube videos in below link for step by step instructions to complete the lab tasks

https://www.servicenow.com/community/itom-forum/task-create-itunes-discovery-pattern-part-1-missing-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Shoji Suzuki · Accepted solution]

The process classifier has been updated.
We have reconfirmed that iTunes is displayed in Applications.
We executed quickdiscovery in this state, but iTunes does not appear in the ECC queue.

[Bhuvan · Accepted solution]

@Shoji Suzuki 

Please follow below posts that helped to resolve the complete the lab tasks for other users,

https://www.servicenow.com/community/itom-forum/classify-and-discover-itunes-running-on-a-window-ser...

https://www.servicenow.com/community/itom-forum/i-am-stuck-at-module-9-task-create-itunes-discovery-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Mannapuram · Accepted solution]

@Shoji Suzuki  I just tried it on my course instance, it worked. Can you please share the screen showing the mapping of 'Trigger probes' for this classifier. It should be as shown below:

[Sharad Srivasta]

@Shoji Suzuki  @Bhuvan  

I am also having same issue after following the steps suggested in Learning Course Module and steps advised in the community conversation.

We could still see the same error

Note:I have follow below suggestion here too stated in the community discussion:https://www.servicenow.com/community/itom-forum/task-create-itunes-discovery-pattern-part-1-missing-...

Thanks

Sharad

[Mannapuram]

@Sharad Srivasta  As per your first screen shot, the iTunes process is not triggered in ' ECC Queue'. Can you please make sure the iTune process is attached as shown below. If yes, please share the screen shot.

[Shoji Suzuki]

@Sharad Srivasta 

Thank you for your comment.

I'm relieved to know this isn't an issue occurring only in my lab.

[Shoji Suzuki]

Since this task cannot be passed, I have created a case and requested that the course be corrected to 100%.
Thank you for your help so far.